MB-230 V3

You need to configure the system to notify managers about unhappy patients. What should you do?A . Configure Omnichannel Insights. B. Set a routing rule for escalations. C. Change the value of the Monitor real-time customer sentiment option to Yes.View AnswerAnswer: C Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-monitor-real-time-customer-sentimentsessions

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution....

You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system administrator. Users in your organization must collaborate to develop the chatbot. You attempt to share the chatbot by adding user email addresses and assigning them Manager, Power Automate User, and Transcript Viewer...

DRAG DROP You need to set up users with permissions to use the digital messaging channels. Which role should you assign to each user? To answer, drag the appropriate roles to the correct groups of users. Each role may be used once, more than once, or not at all. You...

HOTSPOT You must set up the following: ✑ A work stream must be configured to use Twitter. ✑ The cases must automatically go to the next available sales representative. ✑ Any existing case that comes in must be assigned automatically to the sales representative who worked on the case originally....

HOTSPOT You need to ensure cases are handled correctly. What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Graphical user interface, text, application, email Description automatically generated

You are a Dynamics 365 system administrator. The customer service desk needs to be able to apply service level agreements (SLAs) on demand to customers that do not have SLAs. You need to determine how SLAs on demand can be assigned. What are two possible ways to achieve this goal?...

HOTSPOT You need to configure the queues. Which configurations should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Box 1: Record Creation and Update rule Reduce the need for manually creating cases from incoming emails...

DRAG DROP A company creates a single-page Power BI visualization to show how a Power Virtual Agents chatbot is performing. Users must be able to navigate to the charts from anywhere within the Customer Service workspace. You need to add the Power BI information to the Customer Service workspace app....

Customer service representatives are not able to manually add service-level agreements (SLAs) to a record. You need to enable on-demand SLAs. What should you do?A . Configure the scope of the workflow B. Publish the on-demand SLA C. Activate the SLA D. Request an administrator to add the SLA field...