MB-230 V2

You need to add the confirmation step for cases. What should you edit?A . Common Data Service B. Business process now C. Workflow D. Power Automate E. EnvironmentView AnswerAnswer: B Explanation: A confirmation section must be added before the resolve section. Example: Add an on-demand action to a business process...

HOTSPOT You need to select which setting needs to be configured for each setup. Which settings should you select? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Graphical user interface, text, application, email Description automatically generated

You are describing Power Virtual Agents to executives at a company. The executives want to know which features are available out of the box. You need to describe these features. Which three features are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.A...

HOTSPOT You need to configure the queues. Which configurations should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Box 1: Record Creation and Update rule Reduce the need for manually creating cases from incoming emails...

You need to ensure that claim disputes conform to the defined case life cycle. What should you configure?A . Related cases B. Case Relationships C. Timeline D. Status Reason Transition E. SubjectView AnswerAnswer: D

A company closes the business each year for nine business days. You need to configure the system to reflect the business closure while minimizing the number of records that you must create in the system. What should you create?A . nine customer service calendar records of a one-day duration B....

You are implementing Dynamics 365 Customer Service Insights. The product manager would like to see product sales trends by age group. The groupings are as follows: ✑ Ages 18 and younger ✑ Ages 19-25 ✑ Ages 26-40 ✑ Ages 41-55 ✑ Ages 56 and older You need to configure the...

HOTSPOT You must set up the following: ✑ A work stream must be configured to use Twitter. ✑ The cases must automatically go to the next available sales representative. ✑ Any existing case that comes in must be assigned automatically to the sales representative who worked on the case originally....

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you...

DRAG DROP You are a customer service representative using Dynamics 365 Customer Service Hub. You need to link the knowledge base records that relate to cases and send articles to customers. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions...