MB-230 V1

HOTSPOT You need to ensure cases are handled correctly. What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Graphical user interface, text, application, email Description automatically generated

You need to enable relevance search for the custom entity. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.A . Add Quick Find to the case form. B. Add custom entities to Configure Relevance Search in Customizations...

HOTSPOT You are a Dynamics 365 Customer Service administrator. You must track issues submitted by customers. You need to configure case settings for the Service Management module. What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View...

DRAG DROP A company creates a single-page Power BI visualization to show how a Power Virtual Agents chatbot is performing. Users must be able to navigate to the charts from anywhere within the Customer Service workspace. You need to add the Power BI information to the Customer Service workspace app....

A company uses Dynamics 365 for Customer Service. A case in the queue is routed to you. You will be going on a vacation. You need to assign the case to someone else. What should you do?A . Release the case. B. Route the case to another queue. C. Share...

Your company uses Dynamics 365 Customer Service. You create the following support offerings. Customers must choose one of the three offerings. ✑ Email only ✑ Phone only ✑ Half phone and half email You allocate 50 cases to each support offering. You need to create the entitlement with terms that...

You are a Dynamics 365 Customer Service administrator. You are creating a customer service schedule. You need to ensure that the schedule shows the correct time zone for available customer service hours. What should you do?A . Set the time zone in each customized schedule. B. Allow the system to...

DRAG DROP A company creates a single-page Power BI visualization to show how a Power Virtual Agents chatbot is performing. Users must be able to navigate to the charts from anywhere within the Customer Service workspace. You need to add the Power BI information to the Customer Service workspace app....

You use multiple workspaces within Dynamics 365 Customer Service insights. You need to switch workspaces. What should you do?A . Select Dashboard filters and then select a filter. B. Navigate to https://csi.ai.dynamics.com and then share a workspace. C. Select My workspaces and then select a workspace. D. Select View and...

A customer service organization plans to implement knowledge management for a custom entity named Root Cause Analysis. Users must be able to search, link, and rate knowledge articles. Users must be provided with suggested knowledge articles. You need to configure Dynamics 365 for Customer Service. Which three actions should you...