MB-200

DRAG DROP You are a Dynamics 365 for Customer Service consultant. You need to configure classifications for different customer scenarios. How should you create the classifications? To answer, drag the appropriate options to the correct scenarios. Each option may be used once, more than once, or not at all. You...

You manage a Dynamics 365 environment for a company. You must prevent users from launching and using Microsoft Flow. You need to hide the Flows button on the user interface. Which configuration setting should you change?A . the Customizations section of System SettingsB . the SiteMapC . the Buttons tab...

DRAG DROP You are a Dynamics 365 for Customer Service help desk administrator. Cases entered in forms require different types of data to be stored in different types of fields. You need to create forms for each of the following case types: Which form types should you create? To answer,...

You are a Dynamics 365 administrator for a veterinarian clinic. On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added....

HOTSPOT You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases. NOTE: Each correct selection is worth one point. View AnswerAnswer:

Question Set 1 DRAG DROP You are a Dynamics 365 for Customer Service system administrator. A user creates a duplicate account record with an updated email address. You need to remove the duplicate record and update the primary record with the new email address. Which four actions should you perform...

Question Set 1 You are a Dynamics 365 for Customer Service system administrator. Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set Global Auditing to On. You need to verify compliance standards. Which...

Question Set 1 HOTSPOT You are a Dynamics 365 for Customer Service administrator. A user must be able to view system posts and activities in a dashboard. You need to create the dashboard for the user. Which components should you use? To answer, select the appropriate options in the answer...

DRAG DROP You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances. You need to import changes from the Sandbox instance to each of the Production instances with different requirements. Which types of solutions should you use? To answer, drag the appropriate...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you...