Microsoft MS-740 Troubleshooting Microsoft Teams Online Training
Microsoft MS-740 Online Training
The questions for MS-740 were last updated at Dec 20,2024.
- Exam Code: MS-740
- Exam Name: Troubleshooting Microsoft Teams
- Certification Provider: Microsoft
- Latest update: Dec 20,2024
A company uses Microsoft Teams. An employee sends a chat message to a user at another company.
The recipient’s company configures Microsoft Teams to use Islands mode. The recipient does not receive the messages in their Microsoft Teams app.
You need to determine the cause of the issue.
What should you conclude?
- A . Messages sent to an Islands recipient will always be received by the Skype for Business app.
- B . Messaging policy restrictions for the receiver are in place that block the communication.
- C . Messaging policy restrictions for the sender are in place that block the communication,
HOTSPOT
A customer implements direct routing.
The customer reports that users are unable to receive or make phone calls. You observe that the Session Border Controller (SBQ is not healthy and that the Session Initiation Protocol (SIP) option headers have discrepancies.
You need to reconfigure the SIP option headers to resolve the issue.
How should you configure the SIP option headers? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
A manager wants to review Microsoft Teams call quality metrics for all IT company employees.
You need to grant the manager access to the Microsoft Teams Call Quality Dashboard.
Which role should you assign to the manager?
- A . Teams Communications Administrator
- B . Teams Communications Support Specialist
- C . Teams Communications Support Engineer
- D . Teams Service Administrator
An administrator for a tenant in Australia assigns direct routing numbers to cloud auto-attendants (AA).
Whenever a call is received by an AA, there is a delay of more than 10 seconds before the welcome message plays.
You need to review the SBC logs to determine the cause of the delay.
Which log entry identifies the cause of the delay?
- A . SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.1
- B . SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.2
- C . SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.USEA.1
- D . SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASSE.1
A company has a Microsoft Teams environment. The sales department and the support department set up teams with standard channels.
Users from the sales department report that the Files tab in one of the channels is not accessible.
The following message displays:
Item might not exist or is no longer available.
You need to identify and resolve the issue.
What should you do?
- A . Revert the renamed folder to the original channel folder name.
- B . Recover all the deleted items from the recycle bin of the corresponding Teams site.
- C . Create a separate document library with the same name as the channel.
You are administering a Microsoft Teams environment for a company.
A producer deletes a live event from a Teams calendar. The producer must access the recording, attendee engagement report, and Q&A report for the live event.
You need to retrieve the resources for the producer.
Where should you look for the resources?
- A . Microsoft Stream
- B . OneDrive for Business
- C . Microsoft 365 admin center
- D . Teams admin center
DRAG DROP
A company uses Microsoft Teams.
You receive reports from users that they are unable to perform specific actions as guests.
You need to determine which actions can be performed by guest users and which actions can be performed by Teams users in the organization.
Which configuration should you use to validate each failed action? To answer, drag the appropriate roles to the correct actions. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
HOTSPOT
A company uses Microsoft Teams.
A user reports that they are unable to start recording a meeting.
You need to investigate the issue by reviewing the appropriate information.
What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
An IT company has a Microsoft 365 subscription.
The company has a main office in one region. The company opens a new office in another region. You must relocate 400 users to the new office.
Solution: Add an emergency address and then modify the outbound calling settings for each user.
Does the solution meet the goal?
- A . Yes
- B . No
HOTSPOT
You manage the Microsoft Teams environment for a company. A user tries to sign in to the
Teams web client.
The following error message displays:
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. NOTE: Each correct selection is worth one point.
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