Topic 1, Identify Microsoft platform components for Dynamics 365
A company uses Dynamics 365 Finance. The company plans to implement Dynamics 365 Sales. Customer information resides in different systems in addition to Dynamics 365. The systems use different customer numbers for the same customers.
You need to recommend a solution for the customer to meet the following requirements:
Use the same number to represent a customer in both systems.
Prevent users from having to enter data for common fields such as address and phone number into both systems.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Create standardized data templates based on Common Data Model.
- B . Add custom code because every system has different data.
- C . Use Common Data Service to connect multiple systems.
- D . Export data into spreadsheets to move the data between systems.
A,C
Explanation:
Reference: https://docs.microsoft.com/en-us/common-data-model/
DRAG DROP
You are implementing Dynamics 365 Finance instances for two companies. One company requires direct access to the application database. The other company must always use the most up to date versions and features of Dynamics 365 Finance.
You need to recommend a deployment type for each instance.
What should you recommend? To answer, drag the appropriate deployment types to the correct requirements. Each deployment type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
HOTSPOT
A company uses Dynamics 365 Sales and plans to implement Power Apps to perform various tasks.
Which Power Apps tools should you use for each scenario? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Finance and Microsoft Office products.
An external partner sales representative requests a list of available products.
You need to recommend a solution to provide the report.
What should you recommend?
- A . Export the product list to Microsoft Excel.
- B . Use Management Reporter.
- C . Use a third-party add-on.
- D . Use the Vendor portal.
You are implementing Dynamics 365 Customer Service.
Company executives need to decide whether to put the data on-premises or in the cloud.
You need to explain the data security benefits of the cloud.
What should you communicate to the executives?
- A . Active Directory keeps data secure.
- B . Data is in a government cloud.
- C . Data on-premises is encrypted by default.
- D . Data online is encrypted by default.
D
Explanation:
Reference: https://docs.microsoft.com/en-us/microsoft-365/compliance/office-365-encryption-in-microsoft-dynamics-365?view=o365-worldwide
HOTSPOT
A non-profit company is considering moving their Dynamics 365 solution from on-premises to online.
You need to help the company understand where their data will be stored after the move and who will own the data.
How should you respond? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
A customer wants to increase productivity by enabling users to navigate between Microsoft applications without additional sign-in prompts.
What should the company implement?
- A . Azure Express Route
- B . Gateway service
- C . Single sign-on
DRAG DROP
A company plans to deploy Dynamics 365 Sales.
Match each term to its definition.
Instructions: To answer, drag the appropriate deployment type from the column on the left to its definition on the right. Each deployment type may be used once, more than once, or not at all. Each correct match is worth one point. NOTE: Each correct selection is worth one point.
HOTSPOT
A company uses Dynamics 365 Sales. The company plans to create custom reports and dashboards.
The company does not want to manage security for reporting separately.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Sales. You plan to use Power Apps to create a canvas app that allows sales team members to enter data for customers, leads, and opportunities.
Sales team members must be able to enter the information from desktops, laptops, tablets, and mobile devices. All salespeople need access to the same forms, views and reports.
What is the minimum number of Power Apps that you must create?
- A . 1
- B . 2
- C . 3
- D . 4
A company has four territory managers. Ten salespeople report to each manager.
Territory managers need to be able to see records related to each salesperson that they manage. Salespeople must be able to see only their own records.
What should you implement?
- A . Active Directory groups
- B . Role-based security
- C . App-based security
- D . Field-level security
C
Explanation:
Reference: https://docs.microsoft.com/en-us/learn/modules/recognize-dynamics-365-security/6-security-model-driven-apps
You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales.
You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration.
What three tools should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Power BI
- B . SharePoint Online
- C . OneDrive for Business
- D . Microsoft Teams
- E . Power Automate
HOTSPOT
An organization plans to implement role-based security for Dynamics 365 applications.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
DRAG DROP
Match each tool to its task. NOTE: Each correct match is worth one point.
An oil company uses Power Automate to report environmental impact data to a regulatory agency.
You need to ensure that secure data from Dynamics 365 Finance is not accidentally exposed in reports to the regulatory agency.
What should you configure?
- A . Microsoft Intune
- B . Data Loss Prevention policy
- C . Azure Data Lake
- D . Microsoft Defender Advanced Threat Protection
B
Explanation:
Reference: https://docs.microsoft.com/en-us/power-platform/admin/wp-data-loss-prevention
You are discussing the benefits of hosting a Dynamics 365 development sandbox on
Microsoft Azure.
What are two benefits? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . ability to adhere to static cost requirements
- B . a higher level of system availability in the event of a disaster
- C . ability to easily scale for increased growth
- D . physical control over server hardware
HOTSPOT
A company wants to ensure they comply with common data privacy standards and regulations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
HOTSPOT
A company uses one system for sales and one system for order management. When quotes are accepted in the sales system, the customer and order are reentered into the order management system.
What is a benefit of using the Common Data Model, and who can manage the model? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
HOTSPOT
A company stores sales information in CSV files and uses SharePoint Online. Customer information is stored in many places. The company has an on-premises sales system.
The company does not want the sales system connected to any of their online systems.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
DRAG DROP
A company plans to deploy Dynamics 365 Finance.
Match each platform to its action.
Instructions: To answer, drag the appropriate platform from the column on the left to its action on the right. Each platform may be used once, more than once, or not at all. Each correct match is worth one point. NOTE: Each correct selection is worth one point.
A company uses Microsoft Exchange Online.
Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365 Sales.
Which three components are synchronized between Dynamics 365 Sales and Outlook? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Tasks
- B . Appointments
- C . Phone calls
- D . Accounts
- E . Contacts
A,B,E
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/configure-synchronization-appointments-contacts-tasks
A company plans to deploy Dynamics 365 Customer Service and integrate it with two proprietary apps. The company does not have a virtual private network (VPN) or secure network.
Which two reasons require deploying the app to a private cloud? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . You have an application that only runs on a legacy operating system.
- B . Your company has very strict legal and compliance requirements.
- C . You do not have an IT security specialist onsite.
- D . You do not have access to the internet while working on company computers.
A company plans to implement Dynamics 365 Finance.
You need to ensure that users can only view menu options that are appropriate for their jobs.
Which permission type should you use?
- A . role-based security
- B . Office 365 Groups
- C . team security
- D . field-level security
There are complex services being used with your Dynamics 365 instance in which you own and manage the software applications as well as the data hosted in Azure.
You need to determine which type of cloud service model is being used by your organization.
Which cloud service model is being used?
- A . platform as a service (PaaS)
- B . infrastructure as a service (IaaS)
- C . software as a service (SaaS)
HOTSPOT
A company with disparate systems is interested in the Common Data Model.
How does using the Common Data Model benefit the company? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Topic 2, Describe AI and Mixed Reality for Dynamics 365
A company uses Dynamics 365 Supply Chain Management.
The company hires seasonal workers during peak summer months. The workers must quickly learn to operate manufacturing machinery.
You need to streamline training for the workers and provide a consistent and standardized way to perform tasks.
What should you recommend?
- A . Remote Assist
- B . Guides
- C . Layout
A
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/
DRAG DROP
A customer is investigating the insight capabilities of Dynamics 365.
Match each app to its goal.
Instructions: To answer, drag the appropriate app from the column on the left to its goal on the right. Each app may be used once, more than once, or not at all. NOTE: Each correct selection is worth one point.
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?
- A . Customer Service Insights
- B . Sales Insights
- C . Power Virtual Agents
- D . Market Insights
A medical clinic uses Dynamics 365 Sales. The clinic wants to rapidly implement a solution that optimizes coordination of care for patients.
You need to recommend a solution for the clinic.
What should you recommend?
- A . Canvas app
- B . Portal
- C . Healthcare Accelerator
- D . Insights
C
Explanation:
Reference: https://docs.microsoft.com/en-us/common-data-model/health-accelerator
A manufacturer of industrial machines creates hands-on training for users.
You need to recommend a technology that overlays the machines with images while users work on the machines.
Which technology should you recommend?
- A . virtual reality
- B . mixed reality
- C . artificial intelligence
- D . IoT
B
Explanation:
Reference: https://dynamics.microsoft.com/en-gb/mixed-reality/overview/
A service company has many agents who create cases. Case titles often use different words with the same meaning.
The company wants to use artificial intelligence to quickly and accurately spot trends in service.
You need to recommend a solution for the company.
What should you recommend?
- A . Sales Insights
- B . Customer Service
- C . Customer Service Insights
A company needs visibility into the frequency, number, and types of calls they receive at their customer support center.
You need to recommend a solution for the company.
What should you recommend?
- A . Data Manager
- B . Customer Service Insights
- C . Relationship Analytics
HOTSPOT
A furniture company uses Dynamics 365 Sales. The company plans to implement Product Visualize to help customers use their own devices to see what a product will look like in their own space.
Project stakeholders have questions about using Product Visualize.
You need to respond to the stakeholder’s questions.
How should you respond? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Supply Chain Management.
A machine on the manufacturing floor breaks down. A senior technician located at another plant has been trying to help diagnose the problem over the phone. The technician is not able to help the onsite technician make the appropriate fix.
You need to recommend a solution that allows the senior technician to provide visual guidance to the onsite technician.
What should you recommend?
- A . Power Virtual Agents
- B . Remote Assist
- C . Layout
A company uses Dynamics 365 Finance and Dynamics 365 Supply Chain Management. The company is transitioning from a traditional discrete manufacturing shop floor layout to a
lean manufacturing layout with work cells and inventory stores.
The company must be able to try out various configurations of existing equipment to maximize product flow and efficiently use all of the space within the existing plant without disrupting production.
You need to recommend a solution.
What should you recommend?
- A . Layout
- B . Guides
- C . Remote Assist
- D . Power Virtual Agents
What are two benefits of using Sales Insights with Dynamics 365 Sales? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Manage and improve artificial intelligence grouping of cases as topics.
- B . Provide end-to-end views of customer journeys.
- C . Guide sellers to focus on opportunities at risk.
- D . Make suggestions for next steps in a sales process.
Which three unique user experiences are offered by Dynamics 365 Fraud Protection? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Protect
- B . Evaluate
- C . Analyze
- D . Assign
- E . Diagnose
- F . Feedback
A,B,E
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/fraud-protection/overview
An interior design company uses Dynamics 365 Layout to show clients what furniture could look like in their space.
Clients send files that represent the layout for their homes or offices. A specific client has a subscription to use Microsoft Office 365 apps.
You need to obtain a file from the client that can be imported into Dynamics 365 Layout.
Which type of file should you ask for?
- A . Microsoft Excel
- B . AI Builder
- C . Microsoft Visio
- D . Microsoft Planner
C
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/import-tool/layout
Topic 3, Describe model-driven apps
HOTSPOT
A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign.
You need to recommend a solution for the company.
What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
DRAG DROP
You need to create reports for a model-driven app.
What should you implement? To answer, drag the appropriate tools to the correct report types. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
