Microsoft MB-901 Microsoft Dynamics 365 Fundamentals Online Training
Microsoft MB-901 Online Training
The questions for MB-901 were last updated at Dec 20,2024.
- Exam Code: MB-901
- Exam Name: Microsoft Dynamics 365 Fundamentals
- Certification Provider: Microsoft
- Latest update: Dec 20,2024
A service company has many agents who create cases. Case titles often use different words with the same meaning.
The company wants to use artificial intelligence to quickly and accurately spot trends in service.
You need to recommend a solution for the company.
What should you recommend?
- A . Sales Insights
- B . Customer Service
- C . Customer Service Insights
A company needs visibility into the frequency, number, and types of calls they receive at their customer support center.
You need to recommend a solution for the company.
What should you recommend?
- A . Data Manager
- B . Customer Service Insights
- C . Relationship Analytics
HOTSPOT
A furniture company uses Dynamics 365 Sales. The company plans to implement Product Visualize to help customers use their own devices to see what a product will look like in their own space.
Project stakeholders have questions about using Product Visualize.
You need to respond to the stakeholder’s questions.
How should you respond? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Supply Chain Management.
A machine on the manufacturing floor breaks down. A senior technician located at another plant has been trying to help diagnose the problem over the phone. The technician is not able to help the onsite technician make the appropriate fix.
You need to recommend a solution that allows the senior technician to provide visual guidance to the onsite technician.
What should you recommend?
- A . Power Virtual Agents
- B . Remote Assist
- C . Layout
A company uses Dynamics 365 Finance and Dynamics 365 Supply Chain Management. The company is transitioning from a traditional discrete manufacturing shop floor layout to a
lean manufacturing layout with work cells and inventory stores.
The company must be able to try out various configurations of existing equipment to maximize product flow and efficiently use all of the space within the existing plant without disrupting production.
You need to recommend a solution.
What should you recommend?
- A . Layout
- B . Guides
- C . Remote Assist
- D . Power Virtual Agents
What are two benefits of using Sales Insights with Dynamics 365 Sales? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Manage and improve artificial intelligence grouping of cases as topics.
- B . Provide end-to-end views of customer journeys.
- C . Guide sellers to focus on opportunities at risk.
- D . Make suggestions for next steps in a sales process.
Which three unique user experiences are offered by Dynamics 365 Fraud Protection? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Protect
- B . Evaluate
- C . Analyze
- D . Assign
- E . Diagnose
- F . Feedback
A,B,E
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/fraud-protection/overview
An interior design company uses Dynamics 365 Layout to show clients what furniture could look like in their space.
Clients send files that represent the layout for their homes or offices. A specific client has a subscription to use Microsoft Office 365 apps.
You need to obtain a file from the client that can be imported into Dynamics 365 Layout.
Which type of file should you ask for?
- A . Microsoft Excel
- B . AI Builder
- C . Microsoft Visio
- D . Microsoft Planner
C
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/import-tool/layout
Topic 3, Describe model-driven apps
HOTSPOT
A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign.
You need to recommend a solution for the company.
What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
DRAG DROP
You need to create reports for a model-driven app.
What should you implement? To answer, drag the appropriate tools to the correct report types. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
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