DRAG DROP
Match each tool to its task. NOTE: Each correct match is worth one point.
DRAG DROP
You need to create a new Dynamics 365 application that limits users to viewing only customer accounts.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
DRAG DROP
A company wants to automate functions performed by some of its departments. You need to select the appropriate Dynamics 365 application for each function.
Which applications should you select? To answer, drag the appropriate applications to the correct functions. Each application may be used once, more than once, or not at all. You may need to drag the split bat between panes or scroll to view content. NOTE: Each correct selection is worth one point.
You need to select a Dynamics 365 for Customer Engagement application to help your organization effectively track, manage, and deliver project-based services.
Which application should you select?
- A . Customer Service
- B . Field Service
- C . Project Service automation
- D . Sales
C
Explanation:
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/project-service/overview
HOTSPOT
You are determining whether to deploy Dynamics 365 for Retail or Dynamics 365 for Finance and Operations. You need to identify the capabilities of each application.
Which capabilities does each application support? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Explanation:
References:
https://docs.microsoft.com/de-de/dynamics365/unified-operations/retail/dev-itpro/choose-deployment
You are an administrator in Dynamics 365 for Customer Engagement apps. You need to create solution components using customization tools.
Which two components can be included in a solution? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . audit logs
- B . sitemap
- C . team
- D . business unit
- E . global option sets
DRAG DROP
A company is implementing Dynamics 365 for Customer Engagement. A new deployment is being prepared with some code modifications. You need to determine which components are loaded with the solution type.
Which components should you use? To answer, drag the appropriate components to the correct solutions. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
DRAG DROP
Match each application to its definition.
To answer, drag the appropriate application from the column on the left to its definition on the right. Each application may be used once, more than once, or not at all. NOTE: Each correct selection is worth one point.
HOTSPO
A company implements Dynamics 365 for Finance and Operations. You need to determine which tasks are available by default in the mobile app.
For each of the following statements, select Yes if the task is available. Otherwise, select No. NOTE: Each correct selection is worth one point.
This question requires that you evaluate the underlined test to determine if it is correct.
The Customer Service Hub app is available on desktop browser and on a mobile device. It can be used for managing cases and knowledge articles.
Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct.
- A . No change needed
- B . optimizes viewing for desktop browsers only
- C . is available on a desktop browser for case management, but not for managing knowledge articles
- D . does not provide the ability to add an activity to a case on a mobile device
You need to use Microsoft Flow to perform data-management tasks when users interact with records in Dynamics 365.
Which three types of triggers can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . on demand
- B . when a record is created
- C . on request
- D . when a record is updated
- E . when a record is deleted
A company wants to automatically send a company-wide email every Sunday to remind employees to submit expenses.
You need to configure the Microsoft Flow type that requires the least amount of user interaction and the highest level of consistency.
Which Flow type should you configure?
- A . solution-aware
- B . automated
- C . scheduled
- D . business process
- E . button
C
Explanation:
References:
https://docs.microsoft.com/en-us/flow/run-scheduled-tasks
You need to enable users to export and import data that is in bank and payroll files in Dynamics 365 for Business Central.
What should you set up?
- A . RapidStart Services
- B . payroll-transaction import
- C . Data Exchange Framework
- D . data encryption
C
Explanation:
References:
https://docs.microsoft.com/en-gb/dynamics365/business-central/admin-setup-and-administration
You review your current open cases in Dynamics 365 for Customer Service.
When should you use parent/child cases?
- A . for cases for a customer who left a company and now works for a different company
- B . for cases from the same company
- C . for cases for two different customers with two different issues
- D . for cases for two different companies with the same company name
DRAG DROP
Match each customer scenario to the appropriate Dynamics 365 application.
To answer, drag the appropriate application from the column on the left to its customer scenario on the right. Each application may be used once, more than once, or not at all. NOTE: Each correct match is worth one point.
This question requires that you evaluate the underlined text to determine whether it is correct.
A user who can access records in Dynamics 365 for Customer Service Hub is able to access the same records in the mobile app automatically.
Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct.
- A . No change is needed
- B . if the user’s security role includes the Dynamics 365 for mobile privilege
- C . and the records can be edited
- D . but the records are read-only
HOTSPOT
A company is considering using Dynamics 365 for Marketing. You need to inform management about which features are available.
For each of the following features, select Yes if the feature is available. Otherwise, select No. NOTE: Each correct selection is worth one point.
You need to implement Microsoft Business Applications along with the Microsoft Power platform.
Which three Microsoft Azure services are part of the Power platform? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Azure Active Directory
- B . Microsoft PowerApps
- C . Azure Machine Learning
- D . Microsoft Flow
- E . Microsoft Power BI
DRAG DROP
You need to use the appropriate applications to meet requirements.
Which applications should you use? To answer, drag the appropriate applications to the correct requirements. Each application may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
DRAG DROP
You need to choose the appropriate type of Dynamics 365 Customer Engagement solution for each scenario.
Which solution types should you select? To answer, drag the appropriate solution types to the correct scenarios. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
A company deploys several preview features for Dynamics 365 for Customer Engagement.
Which statement represents the design and functionality of the preview features?
- A . Preview features are guaranteed to be production-ready.
- B . Microsoft supports all preview features.
- C . Preview features cannot be used for production purposes.
DRAG DROP
You need to explain the major components of the Common Data Model (CDM) and their functions. Match each term to its definition.
Instructions: To answer, drag the appropriate term from the column on the left to its definition on the right.
Each term may be used once, more than once, or not at all. Each correct match is worth one point. NOTE: Each correct selection is worth one point.
HOTSPOT
A company needs to create several workflows and applications to deploy in the field. You need to determine which applications are appropriate for given scenarios.
Which applications should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
You need to set up an automated process to create leads from a contact form on a company’s website in Dynamics 365 for Sales.
What should you create?
- A . workflow
- B . Task Flow
- C . Microsoft Flow
- D . Business Process Flow
DRAG DROP
Match each term to its definition.
To answer, drag the appropriate term from the column on the left to its definition on the right. Each term may be used once, more than once, or not at all. Each correct match is worth one point. NOTE: Each correct selection is worth one point.
Which three modules are included as part of Dynamics 365 for Finance and Operations Supply Chain Management? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Service hub
- B . Product information management
- C . Master planning
- D . Dynamics 365 Remote Assist
- E . Project management and accounting
BCE
Explanation:
References:
https://docs.microsoft.com/en-us/learn/modules/get-started-supply-chain-management-dyn365-supplychain-mgmt/3-overview-scm
Which three functions are supported in Dynamics 365 for Talent? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . area-of-responsibility management
- B . onboarding
- C . payroll processing
- D . employee expense-management
- E . applicant tracking system
You are a sales representative for a company.
Which feature can be found in Dynamics 365 for Sales?
- A . Track SLAs of a customer.
- B . Track the asset history of a customer.
- C . Resolve an open case of a customer.
- D . Turn leads into opportunities.
HOTSPOT
A cable installation company is implementing Dynamics 365 for Customer Engagement. You need to recommend the Dynamics 365 for Customer Engagement apps the company should use.
Which apps should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
