Microsoft MB-240 Microsoft Dynamics 365 Field Service Functional Consultant Online Training
Microsoft MB-240 Online Training
The questions for MB-240 were last updated at Nov 20,2024.
- Exam Code: MB-240
- Exam Name: Microsoft Dynamics 365 Field Service Functional Consultant
- Certification Provider: Microsoft
- Latest update: Nov 20,2024
DRAG DROP
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
DRAG DROP
You are a dispatcher for a cable installation company that provides installation services in multiple territories.
The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
DRAG DROP
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box Booking Statuses will meet your company’s needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?
- A . Configure a work order type for high priority issues, to help categorize high priority work order records.
- B . Configure an Incident type for high priority incidents on work order records.
- C . Configure the status color for a booking status record, to identify high priority work order records.
- D . Configure a priority record to allow you to identify high priority work order records.
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
- A . Assign the Field Service-Administrator security role to the RSO user.
- B . Add the RSO dispatcher role to a dispatcher.
- C . Enable Resource Scheduling Optimization.
- D . Set Connect to Maps as Yes.
- E . Add RSO to the profile Field Service-Administrator.
You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.
- A . Certification
- B . Approval Status
- C . Skill
- D . Rating Value
You are a Dynamics 365 for Field Service scheduling coordinator. When you select the Book button on a work order, Technician A never shows up as available.
You need to update the system to see Technician A’s availability.
What should you do?
- A . Set Enable for Availability Search to Yes on the Technician A bookable resource record.
- B . Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
- C . Set Real Time Mode to Yes on the Schedule Assistant view.
- D . Set Display on Schedule Board to Yes on the Technician A bookable resource record.
DRAG DROP
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled “Parts Requests” within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.
- A . Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.
- B . Synchronize the Dynamics 365 for Field Service Mobile App.
- C . Ensure that a security role has been assigned to the project.
- D . Verify that the impacted field engineers are enabled to use this project.
- E . Ensure that the Woodford project with the appropriate customizations has been published.
You are Dynamics 365 for Field Service Development Manager.
You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined together to complete the development requirements.
What should you create in order to enable this capability?
- A . Create a project for each developer, which publishes changes to a master project.
- B . Create a project for each developer, using security roles to identify what customizations are available for modification.
- C . Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution.
- D . Create a project for each developer, each within its own Woodford solution.
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