Microsoft MB-220 Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Online Training
Microsoft MB-220 Online Training
The questions for MB-220 were last updated at Dec 20,2024.
- Exam Code: MB-220
- Exam Name: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
- Certification Provider: Microsoft
- Latest update: Dec 20,2024
Note: This question is part of a series of questions that present the same scenario.
Which question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You have created a lead scoring model for a marketing effort. The lead scoring model has 3 grades:
Cold, Warm and Hot.
After a week you notice that no one has received any scores from your model.
Solution: You add an action tile.
Does this resolve your issue?
- A . Yes
- B . No
Note: This question is part of a series of questions that present the same scenario.
Which question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You have created a lead scoring model for a marketing effort. The lead scoring model has 3 grades:
Cold, Warm and Hot.
After a week you notice that no one has received any scores from your model.
Solution: You click the Go Live button.
Does this resolve your issue?
- A . Yes
- B . No
Note: This question is part of a series of questions that present the same scenario.
Which question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You have created a lead scoring model for a marketing effort. The lead scoring model has 3 grades:
Cold, Warm and Hot.
After a week you notice that no one has received any scores from your model.
Solution: You lower the Sales Ready Score.
Does this resolve your issue?
- A . Yes
- B . No
DRAG DROP
The VP of Marketing has been assigned to create you a new lead scoring model for Contoso, Ltd.
based on recently-adopted marketing targets.
Which five steps in sequence are required to design and set up your lead scoring model in Dynamics 365? To answer, move the appropriate actions to the answer area and arrange them in the correct order. (Choose five.)
DRAG DROP
You need to create a lead scoring model based upon fixed rules as well as behavior rules.
Which scenario corresponds to each rule type? To answer, drag each scenario to the appropriate rule type. Each scenario may be used once, more than once or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.
DRAG DROP
You are creating a lead scoring model.
You need to set up scoring, based on both explicit data and implicit data.
Which scenario represents the appropriate data type? To answer, drag each scenario to the appropriate data type. Each data type may be used once, more than once or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.
Your company is interested in gaining additional insight into customer journeys.
You have been tasked with analyzing contacts insights.
From the options presented, which three types of interactions are analyzed in Dynamics 365 for Marketing for contacts and lead? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. (Choose three.)
- A . Web interactions
- B . Event interactions
- C . Survey interactions
- D . Appointment interactions
- E . Telephone interactions
DRAG DROP
You are responsible for all outgoing marketing emails at Contoso, Ltd.
You are tasked with the best practices aimed at increasing delivery and interaction rates.
Which question is answered by the email insight statistic listed? To answer, drag the email statistic to the question answered by that statistic. Each statistic may be used one, more than once or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.
You use Dynamics 365 for Marketing to obtain detailed analytical views to help you understand your impact and learn which marketing instruments work best for your audience.
You need to track response data regarding how your contacts react to your various marketing initiatives.
Which three sources of analytical data are available to you regarding your marketing initiatives? (Choose three.) Each answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Insights by Contact will be available to you on individual contact records and on the account with which the contact is associated.
- B . The insights you receive will be measured over all recipients of a single activity and by all activities for a single recipient.
- C . The insights aggregating results from all emails sent in a certain timeframe will be available on your Email Marketing Dashboard.
- D . Survey insights measured over all respondents will be available on the Survey Insights form.
- E . Insights measured over all recipients of a single segment over all channels will be available on the Segment Insights form.
Your company decides to set up a Lead Scoring model. They would like to score leads based on a condition.
Which two conditions follow the Fixed Rule Category? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . based on age
- B . clicking on an email advertisement
- C . an event for which the contact registered
- D . based on zip code