Microsoft MB-220 Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Online Training
Microsoft MB-220 Online Training
The questions for MB-220 were last updated at Nov 19,2024.
- Exam Code: MB-220
- Exam Name: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
- Certification Provider: Microsoft
- Latest update: Nov 19,2024
You have created a customer journey that does the following:
Sends an email regarding a country/region-specific promotional offer.
Creates a phone call activity and sends a text message to the contact.
Which set of actions should you take to activate your customer journey?
- A . Check the country/region, check the localization check box. Validate, and then Publish.
- B . Check the localization check box. Validate, check for errors, and then Publish.
- C . Verify the segment and email language, check for errors, and then Go Live.
- D . Verify the segment, check the country/region. Validate, and then Go Live.
You have created a customer journey that does the following:
Sends an email regarding a country/region-specific promotional offer.
Creates a phone call activity and sends a text message to the contact.
Which set of actions should you take to activate your customer journey?
- A . Check the country/region, check the localization check box. Validate, and then Publish.
- B . Check the localization check box. Validate, check for errors, and then Publish.
- C . Verify the segment and email language, check for errors, and then Go Live.
- D . Verify the segment, check the country/region. Validate, and then Go Live.
Create a Power Automate flow to send a survey automatically every time a lead is qualified.
DRAG DROP
You need to create a Global Customer Survey to capture the responses from your customers.
You need to make sure that Contoso’s focused customers have the option to choose their preferred language while responding. You also need to automate customer journey actions based on the Customer Survey Response data.
Which five actions should you perform in sequence to achieve your goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You need to create a customer journey for the promotion of the upcoming webinar on Azure Services.
You are looking through the gallery of existing customer journey templates to select appropriate one.
Which four pieces of information will help you decide on the right template? Each answer presents a part of the solution.
- A . Description
- B . Purpose
- C . Name
- D . Recurrence
- E . Language
- F . Owner
- G . Target
You have created a customer journey to send an Event Registration Invite to the customers in Norway. You confirm that you selected the correct Marketing Email record with the Norwegian language, and that you are using the correct Segment while creating the customer journey.
As part of going Live with your customer journey, you select “Check for Errors” in the command bar.
Which three checks does this command perform? Each correct answer presents a complete solution.
- A . Checks for common errors and shows an error message with advice for fixing them.
- B . Performs language checks to ensure localization.
- C . Checks for active links to the marketing services that host your email messages.
- D . Checks to ensure prerequisites are met.
- E . Makes sure all required marketing emails and pages are assigned and published.
- F . Makes sure all required target segment(s) meet your goals.
You have created a customer journey to send an Event Registration Invite to the customers in Norway. You confirm that you selected the correct Marketing Email record with the Norwegian language, and that you are using the correct Segment while creating the customer journey.
As part of going Live with your customer journey, you select “Check for Errors” in the command bar.
Which three checks does this command perform? Each correct answer presents a complete solution.
- A . Checks for common errors and shows an error message with advice for fixing them.
- B . Performs language checks to ensure localization.
- C . Checks for active links to the marketing services that host your email messages.
- D . Checks to ensure prerequisites are met.
- E . Makes sure all required marketing emails and pages are assigned and published.
- F . Makes sure all required target segment(s) meet your goals.
You have created a customer journey to send an Event Registration Invite to the customers in Norway. You confirm that you selected the correct Marketing Email record with the Norwegian language, and that you are using the correct Segment while creating the customer journey.
As part of going Live with your customer journey, you select “Check for Errors” in the command bar.
Which three checks does this command perform? Each correct answer presents a complete solution.
- A . Checks for common errors and shows an error message with advice for fixing them.
- B . Performs language checks to ensure localization.
- C . Checks for active links to the marketing services that host your email messages.
- D . Checks to ensure prerequisites are met.
- E . Makes sure all required marketing emails and pages are assigned and published.
- F . Makes sure all required target segment(s) meet your goals.
Follow-up with a phone call to those contacts who opened the email, waiting one day between actions.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You need to create a customer journey template for the marketing team. The team will use the template to launch a promotional offer to customers in Denmark. Sweden, and Norway.
What should you do?
- A . Create a new Customer Journey Template, and use Power Automate within the customer journey to dynamically send it based on a Contact’s preferred Language.
- B . Create a new Customer Journey Template, and clone customer journey to dynamically send it based he template so that it can be reused for another country/region and language
- C . Create a new Customer Journey Template for each country/region, and change the language of each template to the desired language and make modifications.
- D . Create a new Customer Journey Template, and use the localization option within the customer journey to dynamically send it based on a Contact’s preferred language.
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