Microsoft MB-220 Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Online Training
Microsoft MB-220 Online Training
The questions for MB-220 were last updated at Dec 22,2024.
- Exam Code: MB-220
- Exam Name: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
- Certification Provider: Microsoft
- Latest update: Dec 22,2024
DRAG DROP
You are a content creator and you often need to add dynamic content to your emails.
You need to be able to know which data source to use to add various types of content available using assist-edit.
Which data source should you use to add the content types listed? To answer, drag the appropriate data source to the appropriate content type. Each data source may be used once, more than once and not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.
You have been tasked with creating the structure necessary to include dynamic content in email messages.
Which three types of items can be placed in a message as dynamic values? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. (Choose three.)
- A . Your company’s phone number
- B . Values from a specific Case record
- C . Subscription-center link
- D . Your company’s postal address
- E . Social media links
DRAG DROP
You are the administrator at Contoso, Ltd. You need to create a marketing email to notify customers when a card has been abandoned on the company website.
Which five actions in sequence are required to create an email that is ready to send? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. (Choose five.)
As a marketing automation consultant, you are creating a Customer Journey for a Marketing Event.
You would like to send an email inviting VIP customers to register. For customers who do not register you want to send a follow-up email one (1) week later reminding them to register.
Which four tiles are required to assemble this Journey? Each correct answer presents part of the solution.
- A . Audience
- B . If Registered
- C . Phone Call
- D . Create Lead
- E . Wait for
- F . Send an Email
You are a Dynamics 365 Marketing functional consultant.
You need to create a customer journey to capture responses. You complete all the configuration tasks in Dynamics 365 Marketing. However, upon monitoring the journey statistics you notice that nothing was triggered.
What should you do to fix this issue?
- A . Publish the journey to go-live.
- B . Enable an audit trail to capture the events.
- C . Check the security role.
- D . Enable logs to find the root cause.
You are creating a customer journey that sends an email newsletter to a subscription list advertising a limited time offer.
The customer journey start and end dates are May 24 through May 29. The customer journey is configured to send the email, wait one (1) week, then send a follow-up email reminding customers to take advantage of the offer in the newsletter.
Which error should you expect to see in the customer journey designer?
- A . The Audience tile will give you an error saying the journey cannot proceed due to date misconfiguration.
- B . The Newsletter Email tile will give you an error saying the email is being sent out of date range.
- C . The Follow-up Email tie will give you an error saying it cannot be sent outside the specified journey date range.
- D . The Wait tile will give you an error saying the tile is set to expire after the journey end date.
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