HOTSPOT
You are doing contract work for Contoso, Ltd. Company employees want to be able to view all Microsoft SharePoint libraries outside of their web browser without any additional software. Instructions: For each of the following statements, select yes if the statement is true. Otherwise, select No. Each correct selection is worth one point.
Explanation:
MapNetwork Drive.
HOTSPOT
You are doing contract work for Contoso, Ltd. Company employees want to be able to view all Microsoft SharePoint libraries outside of their web browser without any additional software. Instructions: For each of the following statements, select yes if the statement is true. Otherwise, select No. Each correct selection is worth one point.
Explanation:
MapNetwork Drive.
HOTSPOT
You are doing contract work for Contoso, Ltd. Company employees want to be able to view all Microsoft SharePoint libraries outside of their web browser without any additional software. Instructions: For each of the following statements, select yes if the statement is true. Otherwise, select No. Each correct selection is worth one point.
Explanation:
MapNetwork Drive.
What is the minimum version of Internet Explorer needed to ensure that Microsoft Office 365 web-based applications have full functionality?
- A . Internet Explorer 8
- B . Internet Explorer 9
- C . Internet Explorer 10
- D . Internet Explorer 11
C
Explanation:
Office 365 is designed to work with the current or immediately previous version of Internet Explorer. Office 365 does not offer code fixes to resolve problems you encounter when using the service with Internet Explorer 9. You should expect the quality of the user experience to diminish over time, and that many new Office 365 experiences might not work at all.
Reference: Office 365 system requirements
https://support.office.com/en-us/article/Office-365-system-requirements-719254C0-2671-4648-9C84C6A3D4F3BE45
You are an IT intern for a retail company. The staff is not receiving inbound messages, and clients are not receiving the staff’s outbound messages.
Which two features of Microsoft Exchange Online should you use to diagnose the issue? Choose two.
- A . Outlook Web App (OWA) delivery reports
- B . Exchange Online Protection
- C . Endpoint Protection
- D . Message Trace tool
AD
Explanation:
D: Office 365 Small Business admins can troubleshoot email delivery problems by using the Exchange Online message trace tool. The tool helps admins track specific messages sent in the past 90 days.
A: Office 365 users and admins can also use delivery reports in Outlook Web App to check the delivery status of messages they’ve sent or received. If you sent a message to five people, for example, you can check the status of the delivery of that message to each person.
Go to Delivery reports settings:
Reference: Troubleshoot email delivery using the Exchange Online message trace tool
https://support.office.com/en-au/article/Troubleshoot-email-delivery-using-the-Exchange-Online-messagetrace-tool-e7758b99-1896-41db-bf39-51e2dba21de6 Reference: https://support.office.com/en-sg/article/Delivery-reports-6556a1d7-e988-4428-88de48a4ae58555f
You are the Microsoft Lync administrator for your company. An employee needs to use Lync Online to call two external Skype contacts simultaneously. The employee can only call one contact at a time.
What should you advise the employee to do?
- A . Turn on external communication
- B . Check the formatting of her user name
- C . Invite contacts to a Lync Meeting
- D . Verify that the Skype users are signed in to a Microsoft Account
D
Explanation:
Skype users must be signed in with their Microsoft account (formerly Windows Live ID).
Reference: Let Lync Online users communicate outside your organization [Small Business]
https://support.office.com/en-ca/article/Let-Lync-Online-users-communicate-outside-your-organizationSmall-Business-7f488f09-f004-4db5-aec5-01c262aa3d34?ui=en-US&rs=en-CA&ad=CA
You are the Microsoft Lync Online administrator for your company. A customer has reported an issue when signing in to the company’s Lync Online Service. When the customer attempts to sign in, the following error message is returned: “The server is temporarily unavailable”. The server is up, and other customers are connected to it.
What is likely causing the connection issue?
- A . The user has the incorrect Lync version
- B . The user has entered the wrong user name
- C . DNS is configured incorrectly
- D . The user does not have a Lync license
D
Explanation:
This issue occurs for one of the following reasons:
Cause 1: You are not entitled for Lync Online.
Cause 2: You lack connectivity to the Lync Online service.
Cause 3: You are running a 64-bit Windows operating system.
Reference: "Cannot sign in because the server is temporarily unavailable" error when you try to sign in to Lync Online in Office 365 dedicated
https://support.microsoft.com/en-us/kb/2619522
This question requires that you evaluate the underlined text to determine if it is correct.
A user management admin in Microsoft Office 365 Business Premium can reset passwords for users and service admins.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice than makes the statement correct.
- A . No change is needed
- B . billing
- C . global
- D . password
D
Explanation:
User management admin can reset password, but can’t reset passwords for billing, global, and service admins.
Reference: Assigning admin roles
https://support.office.com/en-SG/article/Assigning-admin-roles-eac4d046-1afd-4f1a-85fc-8219c79e1504
You are an IT intern for a law firm. The firm is evaluating the use of Microsoft Intune to manage the firm’s computing devices.
Which two tasks can be performed by using Intune? Choose two.
- A . deploying a Windows operating system
- B . deploying software updates
- C . managing Android devices
- D . managing Windows servers
BC
Explanation:
B: When new updates are available from Microsoft Update, or you have created a third-party update, and they are applicable to your managed computers, a notification is displayed on the Overview page of the Updates workspace. After you click this notification link, you can then perform various operations like viewing more information about the update, approving or declining the update, and viewing the computers that will install the update if it is approved.
C: Intune provides secure management of personal and corporate-owned devices across the most popular platforms, including Windows, Windows Phone, iOS, and Android.
Reference: Keep your computers up to date with software updates in Microsoft Intune https://technet.microsoft.com/en-us/library/dn646968.aspx Microsoft_Intune_datasheet.pdf
You are an IT intern for a law firm. The firm is evaluating the use of Microsoft Intune to manage the firm’s computing devices.
Which two tasks can be performed by using Intune? Choose two.
- A . deploying a Windows operating system
- B . deploying software updates
- C . managing Android devices
- D . managing Windows servers
BC
Explanation:
B: When new updates are available from Microsoft Update, or you have created a third-party update, and they are applicable to your managed computers, a notification is displayed on the Overview page of the Updates workspace. After you click this notification link, you can then perform various operations like viewing more information about the update, approving or declining the update, and viewing the computers that will install the update if it is approved.
C: Intune provides secure management of personal and corporate-owned devices across the most popular platforms, including Windows, Windows Phone, iOS, and Android.
Reference: Keep your computers up to date with software updates in Microsoft Intune https://technet.microsoft.com/en-us/library/dn646968.aspx Microsoft_Intune_datasheet.pdf
You want to ensure that your environment can support Office 365. You need to run the "Office 365 management pack" to check deployment readiness.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice than makes the statement correct.
- A . No change is needed
- B . Setup Assistant
- C . Config 365
- D . Client Updater
B
Explanation:
The setup assistant provides information for deployment readiness.
Incorrect answers:
Not A: Office 365 Management Pack, which enables you to view all service communications within Operations Manager in System Center. Using this tool gives you access to the status of your subscribed services, active and resolved service incidents, and your Message Center communications.
Not C: Config 365 will automatically configure Outlook to connect to an Office 365 mailbox and reattach your existing PST files to your new profile.
HOTSPOT
Instructions: For each of the following statements, select yes if the statement is true. Otherwise, select No. Each correct selection is worth one point.
Explanation:
* Office On Demand "streams" a temporary copy of an Office 365 Windows applications (Word, PowerPoint, Excel, Publisher and Access) to a Windows PC. A streamed Office 365 Windows application differs from the standard installation of an Office 365 Windows application in two ways:
/ A streamed Office 365 Windows Application does not require the person streaming the application have the authority to install software on the computer they are streaming the application to. / A streamed Office 365 Windows Application does not leave a footprint on the machine it is streamed to. Once the streamed application is closed, it will not be available for future use; you may however stream the application once again as needed.
* To enable or disable Office on Demand
Go into your SharePoint Online Admin Center, select Settings from the left-side navigation, and then scroll down to the Office on Demand header to enable or disable the functionality. Note: Microsoft plans to eliminate its Office on Demand feature from Office 365 subscriptions, starting in November 2014.
Reference: Office 365: Office On Demand Guide http://web.csulb.edu/divisions/aa/academic_technology/thd/student_advantage/365-office-on-demand.html Reference: Enabling Office on Demand in SharePoint Online
http://sharepointyankee.com/2014/04/24/enabling-office-on-demand-in-sharepoint-online/
HOTSPOT
Instructions: For each of the following statements, select yes if the statement is true. Otherwise, select No. Each correct selection is worth one point.
Explanation:
* Office On Demand "streams" a temporary copy of an Office 365 Windows applications (Word, PowerPoint, Excel, Publisher and Access) to a Windows PC. A streamed Office 365 Windows application differs from the standard installation of an Office 365 Windows application in two ways:
/ A streamed Office 365 Windows Application does not require the person streaming the application have the authority to install software on the computer they are streaming the application to. / A streamed Office 365 Windows Application does not leave a footprint on the machine it is streamed to. Once the streamed application is closed, it will not be available for future use; you may however stream the application once again as needed.
* To enable or disable Office on Demand
Go into your SharePoint Online Admin Center, select Settings from the left-side navigation, and then scroll down to the Office on Demand header to enable or disable the functionality. Note: Microsoft plans to eliminate its Office on Demand feature from Office 365 subscriptions, starting in November 2014.
Reference: Office 365: Office On Demand Guide http://web.csulb.edu/divisions/aa/academic_technology/thd/student_advantage/365-office-on-demand.html Reference: Enabling Office on Demand in SharePoint Online
http://sharepointyankee.com/2014/04/24/enabling-office-on-demand-in-sharepoint-online/
You are the help desk technician for a local law firm. The senior partner asks you to add a custom domain for the law firm’s Microsoft Office 365 account. The domain will be used for instant messaging and the law firm’s public website. The Microsoft Office 365 admin console prompts you for the purpose of the new domain.
What is the purpose?
- A . Microsoft Exchange Online
- B . Microsoft OneDrive
- C . Microsoft Lync Online
- D . Microsoft SharePoint Online and Microsoft Lync Online
D
Explanation:
You can handle your public website through Microsoft SharePoint Online. Microsoft Lync Online (becoming Skype for Business) is an easy-to-use cloud-based platform for audio conferencing, online meetings, video conferencing, instant messaging and presentation sharing.
This question requires that you evaluate the underlined text to determine if it is correct.
Your company is implementing Microsoft Office 365 and Exchange Online. You plan to configure the necessary public DNS settings. You need to create an SPF record to authorize the email service and present spoofing. Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct.
- A . No change is needed
- B . a PTR record
- C . an MX record
- D . a CNAME record
A
Explanation:
The SPF (TXT) record helps to prevent other people from using your domain to send spam or other malicious email. Sender policy framework (SPF) records work by identifying the servers that are authorized to send email from your domain.
Reference: External DNS records required for Exchange Online
http://howtonetworking.com/msapps/office365-11.htm
You are an IT assistant for a local real estate company. The company is configuring Microsoft Office 365 for email services. You want to enable other organizations to send email for your organization to Microsoft Exchange Online services.
Which type of DNS record for the Autodiscover service is required?
- A . CNAME
- B . SRV
- C . MX
- D . HOST
A
Explanation:
The CNAME record helps Outlook clients to easily connect to the Exchange Online service by using the Autodiscover service. Autodiscover automatically finds the correct Exchange Server host and configures Outlook for users. Reference: External DNS records required for Exchange Online
http://howtonetworking.com/msapps/office365-11.htm
A small law firm wants to implement Microsoft Office 365 and requires the ability to conduct In-Place eDiscovery.
Which two Office 365 Business Plans meet these requirements? Choose two.
- A . Office 365 Business Premium
- B . Office 365 Enterprise E1
- C . Office 365 Enterprise E3
- D . Office 365 Enterprise E4
CD
Explanation:
Office 365 Enterprise E3 include eDiscovery Center tools to support compliance. Office 365 Business Premium and Office 365 Enterprise E1 do not include eDiscovery Center tools to support compliance.
Reference: https://products.office.com/en-us/business/compare-more-office-365-for-business-plans
You are an IT administrator for Contoso, Ltd. You have subscribed to Microsoft Office 365. You are preparing to set up your domain. Your company already uses the custom domain name contoso.com for other cloud services. You need to configure Office 365 to simplify the management of user identities.
What should you do before you create new user accounts?
- A . Create a new custom domain name specifically for Office 365.
- B . Configure Office 365 to use your custom domain
- C . Verify that the automatic domain contoso.onmicrosoft.com is functioning
- D . Add the .onmicrosoft suffix to your custom domain name.
A
Explanation:
Custom domains To use your own domain name with Office 365 instead of the domain name that you were given at signup, you add the domain to Office 365. Reference: https://technet.microsoft.com/en-us/library/office-365-domains.aspx
This question requires that you evaluate the underlined text to determine if it is correct.
In Microsoft Intune, the tenant administrator’s assigned "administrator role" determines which details that administrator can view and manage in the account portal.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct.
- A . No change is needed
- B . user management
- C . subscriptions
- D . services support
A
Explanation:
Assigning admin roles Depending on the size of your organization, you may want to designate several admins who serve different functions. The admin has access to all features in the admin center, and can create or edit users, assign admin roles to others, reset user passwords, manage user licenses, and manage domains, among other things. Choose an admin role for an existing user, and then use this procedure to assign or remove the role.
Reference: https://support.office.com/en-SG/article/Assigning-admin-roles-eac4d046-1afd-4f1a-85fc8219c79e1504
Which two features are available in Microsoft SharePoint to monitor services? Choose two.
- A . Content organizer rules
- B . Create an alert
- C . Subscribe to an RSS feed
- D . Sites and workspaces
BC
Explanation:
To stay updated when documents or items on your site change, set up alerts or subscribe to Really Simple Syndication (RSS) feeds. Reference: Create an alert or subscribe to an RSS feed
https://support.office.com/en-sg/article/Create-an-alert-or-subscribe-to-an-RSS-feed-e5a79e7b-a146-46daa9ef-d65409ba8918
DRAG DROP
You are assigning admin roles to users in Microsoft Office 365. You need to provide users with the minimum level of permissions required to complete their assigned tasks. Match each admin role to the permissions it requires.
Instructions: to answer, drag the admin role from the column on the left to the appropriate permissions on the right. Each admin role may be used once, more than once, or not at all. Each correct match is worth one point.
Explanation:
* User management admin: Resets passwords, monitors service health, and manages user accounts, user groups, and service requests. The user management admin can’t delete a global admin, create other admin roles, or reset passwords for billing, global, and service admins.
* Global admin: Has access to all administrative features. Global admins are the only admins who can assign other admin roles. You can have more than one global admin in your organization. The person who signs up to purchase Office 365 becomes a global admin.
* Billing admin: Makes purchases, manages subscriptions, manages support tickets, and monitors service health.
Reference: Assigning admin roles
https://support.office.com/en-SG/article/Assigning-admin-roles-eac4d046-1afd-4f1a-85fc-8219c79e1504
A local company hires you to manage its Microsoft Office 365 subscription. Your responsibility is to monitor any Service Incidents that Microsoft reports.
What are two examples of Microsoft Office 365 Service Incidents? Choose two.
- A . unplanned downtime of the Online Exchange service
- B . post-incident reviews
- C . planned downtime maintenance events
- D . a resent change to the Microsoft Online Service Level Agreement
AC
Explanation:
There are two types of service incidents:
* Planned downtime (maintenance events)
* Unplanned downtime Unplanned events occur when one or more of the services included in the Office 365 suite are unavailable or unresponsive.
Reference: Service Continuity
https://technet.microsoft.com/en-us/library/office-365-service-continuity.aspx
This question requires that you evaluate the underlined text to determine if it is correct.
Service health "email alerts" allow multiple users to simultaneously access real-time information about service incidents in Microsoft Office 365.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct.
- A . No change is needed
- B . newsfeeds
- C . SMS alerts
- D . RSS feeds
D
Explanation:
Go into your own Office 365 console, down to Service Health and in the top right corner there’s an RSS icon.
Note: When a service impacting event occurs, Microsoft Customer Service and Support recognizes that timely and accurate communications are critical for customer organizations and partners. Microsoft notifies Office 365 subscribers by updating the Service Health Dashboard that is available on the Office 365 portal. Reference: http://blogs.msmvps.com/bradley/2012/09/13/i-found-an-rss-feed-for-office-365-service-healthnotifications/
This question requires that you evaluate the underlined text to determine if it is correct.
You may restore a Microsoft Office 365 user account within 6 months of deleting the account.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct.
- A . No change is needed.
- B . 30 days
- C . 90 days
- D . 1 year
B
Explanation:
The user’s data is stored for 30 days. When you restore the work or school account within the 30 days, the user account and all associated data are restored.
Reference: https://support.office.com/en-nz/article/Delete-or-restore-users-d5155593-3bac-4d8d-9d8bf4513a81479e
Which three items are required in order to create a new user in Microsoft Intune? Choose three.
- A . last name
- B . user role
- C . user name
- D . display name
- E . user location
CD
Explanation:
CD: For each user you must include the user name (like bob@contoso.com) and a display name (like Bob Kelly).
E: To manually add individual user accounts
Which three items are required in order to create a new user in Microsoft Intune? Choose three.
- A . last name
- B . user role
- C . user name
- D . display name
- E . user location
CD
Explanation:
CD: For each user you must include the user name (like bob@contoso.com) and a display name (like Bob Kelly).
E: To manually add individual user accounts
Which three items are required in order to create a new user in Microsoft Intune? Choose three.
- A . last name
- B . user role
- C . user name
- D . display name
- E . user location
CD
Explanation:
CD: For each user you must include the user name (like bob@contoso.com) and a display name (like Bob Kelly).
E: To manually add individual user accounts
You are a help desk technician for your university. The university uses Microsoft Office 365 in a hybrid environment. A new employee requires an Office 365 account for email. You create an account for the employee on the local Active Directory server. You immediately go to the Office 365 dashboard but cannot locate the employee’s user account.
What should you do?
- A . Run a message trace for the new user.
- B . License the user for Microsoft Exchange Online.
- C . Force a Directory Synchronization for Office 365.
- D . Create an inbound on-premise connector.
C
Explanation:
To sync the local AD with the Office 365 service the installation of the Directory Synchronization Tool (Dirsync) is required.
Reference: How to sync local Active Directory to Office 365 with DirSync
http://www.codetwo.com/admins-blog/sync-premises-ad-office-365/
This question requires that you evaluate the underlined text to determine if it is correct.
You are working as an IT technician at your university. The university has installed Microsoft Exchange Online Protection. An administrator asks you how to manage accepted domains. You should tell the administrator to select "compliance management" in the Exchange Admin Center.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.
- A . No change is needed.
- B . mail flow
- C . protection
- D . permissions
B
Explanation:
Use the EAC to view a list of managed domains
1- In the EAC, go to Mail Flow > Accepted domains.
This question requires that you evaluate the underlined text to determine if it is correct.
You are working as an IT technician at your university. The university has installed Microsoft Exchange Online Protection. An administrator asks you how to manage accepted domains. You should tell the administrator to select "compliance management" in the Exchange Admin Center.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.
- A . No change is needed.
- B . mail flow
- C . protection
- D . permissions
B
Explanation:
Use the EAC to view a list of managed domains
1- In the EAC, go to Mail Flow > Accepted domains.
This question requires that you evaluate the underlined text to determine if it is correct.
You need to ensure that an installation of the Microsoft Intune client displays messages during the installation process. You should run "Windows Intune Setup.exe/PrepareEnroll" from an elevated command prompt.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed.”
If the statement is incorrect, select the answer choice that makes the statement correct.
- A . No change is needed.
- B . Windows_Intune_Setup.exe
- C . Windows_Intune_Setup.exe/Extract
- D . Windows_Intune_Setup.exe/Quiet
B
Explanation:
Just use Windows_Intune_Setup.exe without any arguments and all the client messages will be displayed.
Incorrect answers:
Not A: There is a command line switch that can be used to schedule a task that will attempt to enroll the computer at a later time. This will ensure that the computer image is not enrolled before it has been deployed to the target computer. To launch a delayed installation use the following command line argument to launch the installation:
Windows_Intune_Setup.exe /PrepareEnroll
Not C: You can use the Windows_Intune_Setup.exe /Extract command line argument on the Windows_Intune_Setup.exe file to extract both a 32 bit and 64 bit MSI package.
Not D: You can use the Windows_Intune_Setup.exe/ Quiet argument if you wish to suppress the Installation wizard and run it with no user interaction.
Reference: Configuring Windows Intune part 2
http://blogs.technet.com/b/jweston/archive/2012/02/22/configuring-windows-intune-part-2.aspx
You are the help desk technician for a local real estate firm that uses Microsoft Exchange Online. A former employee is sending unwanted emails to employees within the firm. You need to prevent this employee from sending emails to anyone at the firm.
What should you do?
- A . Create a malware filter policy.
- B . Configure a message trace.
- C . Create a content filter policy.
- D . Create a transport rule.
D
Explanation:
You can use Exchange transport rules to look for specific conditions in messages that pass through your organization and take action on them. Transport rules are similar to the Inbox rules that are available in many email clients. The main difference between transport rules and rules you would set up in a client application such as Outlook is that transport rules take action on messages while they’re in transit as opposed to after the message is delivered. Transport rules also contain a richer set of conditions, exceptions, and actions, which provides you with the flexibility to implement many types of messaging policies.
Reference: Transport rules
https://technet.microsoft.com/en-us/library/jj919238%28v=exchg.150%29.aspx