Matching rules enhance assignment capability by ____________________.

Matching rules enhance assignment capability by ____________________.
A . Matching best agent by availability
B . Providing dynamic matching of cases to groups or individuals
C . Determining if account is a customer or partner
D . Matching best agent by skill

View Answer

Answer: D

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_CaseRouting.html