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Juran Trilogy includes all the following sub-points under the major heading of quality planning EXCEPT:

Juran Trilogy includes all the following sub-points under the major heading of quality planning EXCEPT:
A . Identify who the customers are
B. Determine the needs of those customers
C. Develop a process that is able to produce the product
D. Optimize the product feature to meet our needs and customer needs

Answer: D

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