JJ is the project manager implementing a new software system in the customer services department of a large manufacturing organisation.

JJ is the project manager implementing a new software system in the customer services department of a large manufacturing organisation.

As part of the new ways of working, JJ is introducing changes to the working hours of the customer services team.

The customer services team is not happy with the changes and is complaining that it does not report to JJ, so why should it have to adapt its working hours.

This is an example of:
A . Triggers for change
B . Resistance to change
C . Tolerance of change
D . Acceptance of change

Answer: B