ITIL ITILFND_V4 ITIL 4 Foundation Online Training
ITIL ITILFND_V4 Online Training
The questions for ITILFND_V4 were last updated at Dec 22,2024.
- Exam Code: ITILFND_V4
- Exam Name: ITIL 4 Foundation
- Certification Provider: ITIL
- Latest update: Dec 22,2024
Which is the MOST LIKELY way of resolving major incidents?
- A . A support team following detailed procedures for investigating the incident
- B . Users establishing a resolution using self-help
- C . A temporary teamworking together to identify a resolution
- D . The service desk identifying the cause and a resolution
What is the CORRECT order for the three phases of problem management?
- A . Problem identification, problem control error control
- B . Error control, problem control, problem identification
- C . Problem identification, error control, problem control
- D . Problem control, error control, problem identification
Which value chain activity ensures that ongoing service activity meets user expectations?
- A . Plan
- B . Deliver and support
- C . Engage
- D . Obtain/build
What is included in the purpose of the IT asset management’ practice?
- A . Making new and changed assets available for use
- B . Supporting decision-making about purchase, re-use, retirement, and disposal of assets
- C . Providing information on how assets are configured and the relationships between them
- D . Moving assets to live or other environments for testing or staging
Which component is focused on the activities need ed by an organization to help it co-create value?
- A . Practices
- B . Continual improvement
- C . Service value chain
- D . Guiding principles
Why and how is a user MOST LIKELY to contact the service desk?
- A . To discuss the cause of an incident via a phone call
- B . To request access to a resource via a self service portal
- C . To authorize an emergency change via live chat
- D . To report a problem using a mobile app
Which is the cause, or potential cause, of one or more incidents?
- A . A known error
- B . A problem
- C . A change
- D . An event
Which guiding principle recommends using ideas from ITIL, Lean, Dev Ops, Kanban, and other sources to help drive improvements?
- A . Focus on value
- B . Start where you are
- C . Think and work holistically
- D . Optimize and automate
What is used as a tool to help define and measure performance?
- A . An incident record
- B . A continual improvement register
- C . A service level agreement
- D . A change schedule
Which is a financially valuable component that can contribute to the delivery of a service?
- A . Service offering
- B . Sponsor
- C . Configuration item
- D . IT asset
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There’s an error in question 3. The correct answer is change: A change is the “addition, modification, or removal of anything that could have a direct or indirect effect on services”.
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