iSQI CPUX-F UXQB Certified Professional for Usability and User Experience – Foundation Level Online Training
iSQI CPUX-F Online Training
The questions for CPUX-F were last updated at Apr 02,2025.
- Exam Code: CPUX-F
- Exam Name: UXQB Certified Professional for Usability and User Experience - Foundation Level
- Certification Provider: iSQI
- Latest update: Apr 02,2025
CORRECT TEXT
Fill in the blank;
A task is a set of activities undertaken in order to achieve a specific_____________.
Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?
- A . Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying
- B . Users liked the modern look of the website
- C . When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant
- D . All users were able to purchase return tickets from Oxford to London very quickly
- E . Users with limited vision spent a lot of time reading the tiny fonts used on the website
- F . Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously
Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?
- A . Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying
- B . Users liked the modern look of the website
- C . When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant
- D . All users were able to purchase return tickets from Oxford to London very quickly
- E . Users with limited vision spent a lot of time reading the tiny fonts used on the website
- F . Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously
Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?
- A . Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying
- B . Users liked the modern look of the website
- C . When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant
- D . All users were able to purchase return tickets from Oxford to London very quickly
- E . Users with limited vision spent a lot of time reading the tiny fonts used on the website
- F . Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously
Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?
- A . Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying
- B . Users liked the modern look of the website
- C . When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant
- D . All users were able to purchase return tickets from Oxford to London very quickly
- E . Users with limited vision spent a lot of time reading the tiny fonts used on the website
- F . Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously
You have been asked to conduct a usability test of a car rental website .
Which one of the following is NOT an appropriate task for the usability test?
- A . Find a phone number that you can call to talk to someone about your rental contract
- B . Tell me what you think of the website’s home page
- C . Rent a car that meets your needs from a location and for a period that suits you and your budget
- D . Rent a compact car from London Heathrow Airport. You need to collect the car tomorrow morning at 9 and return it to the same location, 4 days later at noon
- E . Cancel a reservation that you had previously made
- F . What is the charge for renting a GPS?
If a user’s mental model of an interactive system is incomplete or contradictory,
- A . then the user cannot easily use the interactive system.
- B . then the user can still easily use the interactive system.
- C . then the user will have to learn to easily use the interactive system.
24. "HappyHolidays" sells package holidays through their website, happyholidays.com Alice and Bob are friends. Alice books a trip to Crete on happyholidays.com for her and Bob; she emails the boarding passes to Bob to print out.
David is a customer service representative for HappyHolidays; he uses happyholidays.com to help people who phone the call centre.
Carol is a retired surgeon. She is struggling to book a holiday to Nice on happyholidays.com so she calls HappyHolidays and talks to David; David talks Carol through completing the booking herself .
Which one of the following statements is correct?
- A . Alice and Carol are primary users of happyholidays.com; David is a secondary user of happyholidays.com; Bob is an indirect user of happyholidays.com
- B . Alice is a primary user of happyholidays.com; Carol and David are secondary users of happyholidays.com; Bob is not a user of happyholidays.com
- C . Alice, Carol and David are primary users of happyholidays.com; Bob is not a user of
happyholidays.com - D . Alice is a primary user of happyholidays.com; Bob, Carol and David are secondary users of happyholidays.com
- E . Alice is a primary user of happyholidays.com; Bob, Carol and David are indirect users of happyholidays.com
- F . Alice, Bob, Carol and David are primary users of happyholidays.com
Which three of the following are good examples of survey questions?
- A . Please indicate below which chronic condition(s) you have: Diabetes High cholesterol 3 High blood pressure Heart Problems 3 I have none of the conditions listed
- B . Have you had a particularly good or bad experience with the National Health Service in the UK? Yes No
- C . Do you think that the National Health Service in the UK is very good (circle the most appropriate answer)? Yes No
- D . Would you disagree that our website is hard to use (circle one answer)? 12345 Strongly Disagree Neither agree Agree Strongly disagree nor disagree agree
- E . felt confident while using the website (circle one answer) 12 3 4 5 Strongly Disagree Neither agree Agree Strongly disagree nor disagree agree
- F . How could we improve the National Health Service’s website? Fill in:
Which one of the following statements does NOT illustrate an important principle for the human-centred design of a new e-commerce website?
- A . "We continue to do usability evaluation until user requirements have been met"
- B . "The design also addresses what happens before and after users use the new website, for example, promotional ads in other media, and emails that users receive after completing a purchase71
- C . "We include users throughout our design process"
- D . "During interviews, prospective users came up with suggestions for all kinds of interesting features for the new website. Whenever this happened, we gathered feedback on those suggestions from other users"
- E . "We include management throughout our design process and ask them to approve the needs of our users"
- F . ”The results of the most recent usability test showed that we haven’t fully understood the user needs, so we need to interview more users"