Is this one of the steps that should be taken troubleshoot the issue?

An IdentityNow engineer has the following problem:

IdentityNow shows status failed on a virtual appliance (VA).

Is this one of the steps that should be taken troubleshoot the issue?

Solution: Review the log files in /home/sailpoint/log for errors.

A. Yes

B. No

Answer: A

Explanation:

Yes, reviewing the log files in the /home/sailpoint/log directory is a standard troubleshooting step for diagnosing a failed VA. The log files, such as relay.log, vs_agent.log, and others, can provide detailed error messages and insights into what might be causing the VA failure, such as connectivity issues, service failures, or configuration problems.

Key Reference from SailPoint Documentation:

Log Files for VA Troubleshooting: SailPoint’s best practices for troubleshooting VA issues involve reviewing log files to check for error messages or warnings that can help identify the root cause of the failure.