Is this one of the steps that should be taken troubleshoot the issue?

An IdentityNow engineer has the following problem:

IdentityNow shows status failed on a virtual appliance (VA).

Is this one of the steps that should be taken troubleshoot the issue?

Solution: Log in to the console of the VA and verify that the VA has connectivity to the internet.
A . Yes
B . No

View Answer

Answer: A

Explanation:

Yes, verifying that the Virtual Appliance (VA) has connectivity to the internet is a critical step when

troubleshooting a "failed" status in IdentityNow. The VA requires internet connectivity to communicate with SailPoint IdentityNow’s cloud services for synchronization, updates, and other key functions. If the VA is unable to reach the internet, it can lead to a failed status. Logging in to the VA’s console to test network connectivity (e.g., using ping or curl commands) is an important step in diagnosing the issue.

Key Reference from SailPoint Documentation:

VA Internet Connectivity Troubleshooting: SailPoint recommends checking the network connectivity as one of the first steps when the VA shows a failed status.