Is this one of the steps that should be taken to troubleshoot the issue?

An IdentityNow engineer has the following problem:

An identity is listed under Identities with Errors.

Is this one of the steps that should be taken to troubleshoot the issue?

Solution: Check for missing lastname, email, or uid attributes.
A . Yes
B . No

Answer: A

Explanation:

Yes, checking for missing critical attributes like lastname, email, or uid is a valid step when troubleshooting an identity listed under "Identities with Errors" in SailPoint IdentityNow. These attributes are often required for proper identity processing, synchronization, and provisioning. If any of these attributes are missing or incorrectly configured, it could result in errors, preventing the identity from being fully processed by the system.

Key Reference from SailPoint Documentation:

Identity Attributes and Error Handling: SailPoint IdentityNow requires certain core identity attributes (such as lastname, email, uid) to be present and correctly populated. Missing or invalid values for these attributes can lead to errors and prevent identity synchronization or provisioning.