Is this a step an identityNow engineer should take to troubleshoot the problem?

In an IdentityNow environment, the source lest connection is failing with a timeout error.

Is this a step an identityNow engineer should take to troubleshoot the problem?

Solution: Test connectivity from the virtual appliance (VA) to the source.
A . Yes
B . No

View Answer

Answer: A

Explanation:

Testing connectivity from the virtual appliance (VA) to the source is a crucial troubleshooting step when dealing with connection issues such as timeouts. This can be done by accessing the VA and performing network tests (e.g., ping, telnet, or curl commands) to verify that the VA can communicate with the source over the required network paths. Ensuring that the VA has network access to the source can help identify if the problem is related to network configuration or firewall restrictions.

Key Reference from SailPoint Documentation:

VA to Source Connectivity Testing: Verifying network connectivity between the VA and the source is a fundamental step in diagnosing connection issues, as outlined in SailPoint’s troubleshooting guidelines.