is being performed?

To establish a theory of probable cause, one technician investigates network issues in the server room while another technician troubleshoots the user’s workstation.

Which of the following troubleshooting methodologies

is being performed?
A . QUESTION the obvious.
B . Divide and conquer.
C . Duplicate the problem
D . Research the knowledge base.

View Answer

Answer: B

Explanation:

Divide and conquer is a troubleshooting methodology that involves breaking down a complex problem into smaller and more manageable parts, and then testing each part to isolate the cause of the problem. QUESTION the obvious, duplicate the problem, and research the knowledge base are not troubleshooting methodologies that involve dividing the problem into smaller parts.

Reference: CompTIA IT Fundamentals+ Study Guide: Exam FC0-U61, Second Edition, Chapter 9: Troubleshooting Methodology, page 332.