In which way should a sales representative drive trust through professional competency?

In which way should a sales representative drive trust through professional competency?
A . Asking questions to look for common interests, personal motivators, and hesitation
B . Collecting and processing information on products, competitors, and industries
C . Understanding the buyer’s experience in the market and years of service

View Answer

Answer: B

Explanation:

Professional competency is the ability to demonstrate knowledge and skills that are relevant and valuable to the customer. By collecting and processing information on products, competitors, and industries, a sales rep can show their expertise, credibility, and confidence in providing solutions that meet the customer’s needs and expectations.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/sales-representative-certification-prep/sales-representative-certification-prep-prepare-for-your-exam