In which two ways does Salesforce Flow for Service help customer service agent?
In which two ways does Salesforce Flow for Service help customer service agent?
A . It shows a checklist that agents can print.
B. It allows an agent to pen a record and seamlessly resume a customer conversion.
C. It uses flows and quick action to walk agents through customer engagement.
D. It helps an experienced agent show a new agent what to do.
Answer: B,C
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