In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)
A . by utilizing the API calls provided by a third party
B . by using Desktop Monitor > Learning Console
C . by manually entering into MS Excel and import back into application
D . by managing the Tags feature in the application

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Answer: BD