In which two ways can UC achieve this?

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.

In which two ways can UC achieve this? Choose answers

A. Leverage the Match Skills Work Rule when scheduling appointments.

B. Leverage the Match Skills Scheduling Policy when scheduling appointments.

C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

D. a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

View Answer

Answer: A,C

Explanation:

To ensure that technicians have the necessary qualifications to complete the designated work, UC should:

A. Leverage the Match Skills Work Rule when scheduling appointments.

This work rule ensures that Service Appointments are scheduled only to Service Resources that have the required skills for that particular job.

C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

By creating skills in the setup and assigning them to the respective Service Resources (technicians), UC can ensure that only qualified technicians are assigned jobs that match their skill set.

So, the correct answers are A and C.