In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 C Simple Application correct options) Options not visible

In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 C Simple Application correct options) Options not visible
A . By engaging in a web chat with an agent who presents consent forms in chat window.
B . By sending an email that then create a case using email-to-case.
C . By talking to an agent via phone who then enrolls the patient
D . By submitting consent Via SMS using Einstien Chat bot.
E . By using a Self-Service portal via a Community.

View Answer

Answer: C, E

Explanation:

According to the Salesforce documentation2, there are two ways to capture consent from enrollees of a care program:

By talking to an agent via phone who then enrolls the patient using the Enroll in Program quick action in Health Cloud2.

By using a self-service portal via a community where the enrollee can view and sign the consent document electronically using DocuSign or Adobe Sign2. Therefore, options C and E are correct. Option A is incorrect, because web chat is not a supported channel for capturing consent in Health Cloud. Option B is incorrect, because email-to-case is not a supported feature for enrolling in a care program. Option D is incorrect, because SMS is not a supported channel for capturing consent in Health Cloud.