In which two ways are chats transferred? (Choose two.)

In which two ways are chats transferred? (Choose two.)
A . Only open chat activities in which the customer has not left the chat session can be transferred.
B . Chats can be transferred to departments directly.
C . Agents can transfer the chat activities based on the Maximum Task limit setting.
D . Agents have unlimited transfers of chat activity.
E . Only one chat activity can be transferred at a time.

View Answer

Answer: CE

Explanation:

Chats cannot be transferred to departments directly

Based on the Maximum Task Limit setting, agents can transfer additional activities to agents who have

reached their concurrent task limit. The maximum number of activities is defined as part of the setting.

Only one chat activity can be transferred at a time