In which order should CK’s UX Designer undertake the steps of this process to achieve maximum impact?

Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.

In which order should CK’s UX Designer undertake the steps of this process to achieve maximum impact?
A . Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
B. Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
C. Prototyping > Iteration > Observation > Ideation > Implementation > User Feedback
D. Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration

View Answer

Answer: B

Explanation:

The order in which CK’s UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user’s preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process.

The order of steps for a human-centered design process is as follows:

✑ Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.

✑ Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.

✑ Prototyping: Creating a prototype of the potential solution to test out with users.

✑ User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.

✑ Iteration: Iterating on the prototype based on the feedback from users.

✑ Implementation: Implementing the final solution.

For more information on the human-centered design process, please see the following Salesforce

documentation: https://trailhead.salesforce.com/en/content/learn/modules/ux_design_proce ss