In which of the following scenarios would a customer service hotline receive a high volume of complaints regarding payments not being applied to customers’ accounts?

In which of the following scenarios would a customer service hotline receive a high volume of complaints regarding payments not being applied to customers’ accounts?
A . Invoices are not being mailed to customers.
B . An employee is tampering with customer checks.
C . Employees are submitting fraudulent expense reports.
D . The customer service department is not forwarding complaints to the accounts receivable department.

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Answer: B