HOTSPOT
You are an Omnichannel supervisor for an inbound call center.
The call center’s customer service rating has decreased over the past few months.
You need to enable analysis to view real-time customer sentiment.
In which configuration area should you enable each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Answer: 
Explanation:
Graphical user interface, text, application, chat or text message
Description automatically generated
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