In this situation, the supply manager should do which of the following?

The supply manager for a semiconductor company receives an emergency phone call from the firm’s factory manager, who states that the manufacturing equipment is down and that a replacement part is needed as soon as possible. The supply manager checks the stock for this part but finds nothing.

In this situation, the supply manager should do which of the following?
A . Ask the factory manager to perform an equipment failure analysis in order to understand the root cause of the equipment failure
B . Perform a cost analysis to examine if it is better to expedite the part or wait for the part’s scheduled arrival date
C . Contact the equipment supplier and ask it to coordinate an expedited delivery of the part as soon as possible
D . Verify with the warehouse manager if there is an extra spare part in stock that was not correctly registered in the stock database system

View Answer

Answer: C

Explanation:

In urgent situations, expediting replacement parts minimizes downtime and maintains production flow. Direct communication with the supplier is critical for fast resolution.

Reference: Bowersox,

D. J., Closs,

D. J., & Cooper, M.

B. (2013). Supply Chain Logistics Management.