In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal How do you configure the case life cycle to meet this requirement?

In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal How do you configure the case life cycle to meet this requirement?

Available Choices (select all choices that are correct
A . Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal
B. Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed
C. Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process
D. Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal

View Answer

Answer: C

Explanation:

To meet the requirement, you can add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process. The condition can be based on a property that indicates whether the passenger is traveling with a service animal or not.

Reference: https://community.pega.com/knowledgebase/articles/case-management/88/adding-processes-case-life-cycle