In fact, because patients’ satisfaction is so influenced by __________________ rather than to the more indiscernible technical ones-health maintenance organizations, hospitals and other health care delivery organizations have come to view the quality of nontechnical aspects of care as crucial to attractions and retaining patients.

In fact, because patients’ satisfaction is so influenced by __________________ rather than to the more indiscernible technical ones-health maintenance organizations, hospitals and other health care delivery organizations have come to view the quality of nontechnical aspects of care as crucial to attractions and retaining patients.
A . Their reactions to interpersonal and amenity aspect of care
B. Patients recognize that they do not possess the wherewithal to evaluate all technical elements of care
C. Every patient has definite preference in every clinical situation
D. Their likelihood of desires outcomes

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Answer: A