In CTI, which parameter allows a caller’s records to be retrieved from the database while the call is forwarded to the appropriate party?

In CTI, which parameter allows a caller’s records to be retrieved from the database while the call is forwarded to the appropriate party?
A . Calling Number Delivery (CND)
B . Calling Line Identification (CUD)
C . Dialed Number Identification (DNIS)
D . Automatic Number Identification (ANI)

View Answer

Answer: D

Explanation:

In CTI (Computer Telephony Integration), the Automatic Number Identification (ANI) parameter allows a caller’s records to be retrieved from the database while the call is forwarded to the appropriate party. ANI provides information about the calling party’s telephone number, which can be used for various purposes such as routing the call, identifying the caller, and retrieving relevant data from databases. When a call is forwarded, the ANI information is passed along with the call to ensure seamless handling and accurate routing based on the caller’s identity.

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