In a strategy defined in the "Retension" issue and the "X-Sell" group, you can import________

In a strategy defined in the "Retension" issue and the "X-Sell" group, you can import________
A . Actions from all groups under the "Retention" issue
B. Actions from "X-Sell" group
C. Actions from the "Sales" issue
D. All active actions

View Answer

Answer: A

Explanation:

According to the Pega Academy1, a strategy is a unit of reasoning that defines how to select an action for a customer. A strategy can be defined in different issues and groups, which are categories that help organize actions. An issue represents a business goal (such as retention or sales), and a group represents a subcategory of an issue (such as cross-sell or up-sell).

In a strategy defined in the “Retention” issue and the “X-Sell” group, you can import actions from all groups under the “Retention” issue1. This allows you to use actions that are relevant to your business goal and compare them with other actions in the same issue.