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Which of the following standards would be most useful in evaluating the performance of a customer-service group?
Which of the following standards would be most useful in evaluating the performance of a customer-service group?A . The average time per customer inquiry should be kept to a minimum.B . Customer complaints should be processed promptly.C . Employees should maintain a positive attitude when dealing with customers.D . All...
Which of the following is useful for forecasting the required level of inventory?
Which of the following is useful for forecasting the required level of inventory? 1) Statistical modeling. 2) Information about seasonal variations in demand. 3) Knowledge of the behavior of different business cycles. 4) Pricing models linked to seasonal demand.A . 1 and 2 onlyB . 2 and 3 onlyC ....
In order to provide useful information for an organization's risk management decisions, which of the following factors is least important to assess?
In order to provide useful information for an organization's risk management decisions, which of the following factors is least important to assess?A . The underlying causes of the risk.B . The impact of the risk on the organization's objectives.C . The risk levels of current and future events.D . The...
During which phase of disaster recovery planning should an organization identify the business units, assets, and systems that are critical to continuing an acceptable level of operations?
During which phase of disaster recovery planning should an organization identify the business units, assets, and systems that are critical to continuing an acceptable level of operations?A . Scope and initiation phase.B . Business impact analysis.C . Plan development.D . Testing.View AnswerAnswer: B
Which of the following approaches is most appropriate to address this concern?
An internal auditor performed a review of IT outsourcing and found that the service provider was failing to meet the terms of the service level agreement . Which of the following approaches is most appropriate to address this concern?A . The organization should review the skill requirements and ensure that...
In order to maximize profit, how much of product Y should the organization produce each month?
An organization produces two products, X and Y. The materials used for the production of both products are limited to 500 kilograms (kg) per month. All other resources are unlimited and their costs are fixed. Individual product details are as follows: Product X Product Y Selling price per unit $10...
According to the Standards, which of the following is based on the assertion that the quality of an organization's risk management process should improve with time?
According to the Standards, which of the following is based on the assertion that the quality of an organization's risk management process should improve with time?A . Process element.B . Key principles.C . Maturity model.D . Assurance.View AnswerAnswer: C
According to IIA guidance, which of the following corporate social responsibility (CSR) activities is appropriate for the internal audit activity to perform?
According to IIA guidance, which of the following corporate social responsibility (CSR) activities is appropriate for the internal audit activity to perform?A . Determine the optimal amount of resources for the organization to invest in CSC . Align CSR program objectives with the organization's strategic plan.D . Integrate CSR activities...
Which of the following is a role of the board of directors in the governance process?
Which of the following is a role of the board of directors in the governance process?A . Conduct periodic assessments of the organization's governance systems.B . Obtain assurance concerning the effectiveness of the organization's governance systems.C . Implement an effective system of internal controls to support the organization's governance systems.D...
If the cost of maintenance is expressed in an equation, what is the independent variable for this data?
Maintenance cost at a hospital was observed to increase as activity level increased. The following data was gathered: Activity Level - Maintenance Cost Month Patient Days January 5,600 $7,900 February 7,100 $8,500 March 5,000 $7,400 April 6,500 $8,200 May 7,300 $9,100 June 8,000 $9,800 If the cost of maintenance is...
