If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
A . When the Triage stage starts
B. When the Process ticket step completes
C. When the Enter Ticket Details step completes
D. When the Process ticket step starts
Answer: D
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