If an organization's service request management practice only partially achieves its purpose, which capability level of the ITIL maturity medal in applicable?

If an organization’s service request management practice only partially achieves its purpose, which capability level of the ITIL maturity medal in applicable?

If an organization’s service request management practice only partially achieves its purpose, which capability level of the ITIL maturity medal in applicable?
A . Level 1
B . Level 2
C . Level 3
D . Level 4

Answer: B

Explanation:

If an organization’s service request management practice only partially achieves its purpose, it would be classified at Level 2 on the ITIL maturity model. At this level, processes are documented but are not consistently followed or integrated into the organizational culture. This leads to the practice being performed inconsistently or in an ad-hoc manner.

Level 1 represents an initial, chaotic process, while Level 3 and Level 4 reflect higher maturity with more consistent and optimized processes.