P9560-043

Which of the following is part of the checklist for creating a IBM SaaS Support ticket?A . Keep the questions/issues together on one Support Ticket/Incident/CaseB . Have IBM Support select the severity based on their judgment on the business impactC . Keep IBM Support informed of major upgrades/ implementations to...

Which of the following is NOT true regarding IBM Support?A . IBM Strives for high quality software; however, software is by its nature not totally defect freeB . Problems do not need to be reportedC . Problem determination is a joint effort between IBM Support and the IBM Business PartnerD...

Which of the following is NOT true regarding registering for the IBM SR Tool?A . If you are already registered as a customer there is no need to make changes to your registrationB . Choose a product to display shortcut links in this moduleC . Go to Accessing SR tab...

Which of the following is NOT true regarding severity levels?A . A Severity Level 1 example includes the inability of the client to access services resulting in a critical impact on operationsB . A Severity Level 2 examples includes restricted functionality causing the client to be in jeopardy of missing...

Which of the following is NOT true when opening a SaaS Support ticket?A . Access https://support.ibmcloud.com and click to the product you supportB . Click “open a ticket” on the support home pageC . If the Business Partner needs to include an attachment, they should email it to the IBM...

Which of the following is NOT true regarding customer terminology for IBM Software Support?A . ICN is the IBM Customer Number used to identify a customer when accessing an electronic service requestB . SITE ID is used to specify the IBM support rep’s location. There may be multiple sitesC ....

What is NOT considered Level 1 Support delivered by the IBM Business Partner?A . Resolve/ answer how-to, education and technical questions and provide best practices consultationB . Advise IBM Support on how to get additional information directly from the End User as needed to reproduce the error or problemC ....

Which of the following is part of the End User’s Role?A . Submitting all issues on one ticketB . Selecting a severity level only when the ticket is urgentC . Reopening the ticket and resubmitting to IBM Support if the problem is not resolvedD . Informing of major upgrades/implementations of...

Which of the following is NOT true regarding the IBM contact types?A . The STC is the Site Technical Contact for the End User. There is only one STCB . The TC is the Technical Contact. There is only one TCC . The Authorized User is the person at a...