Exam4Training

HP HP2-I14 Selling HP Supplies 2020 Online Training

Question #1

What are three technology Innovations of HP Jetlntelligence? (Select three.)

  • A . instant ink
  • B . Page Maximlzer
  • C . ColorLok
  • D . Auto-Seal Removal
  • E . Pigment-based Ink
  • F . Print Gauge

Reveal Solution Hide Solution

Correct Answer: B,D,F
Question #2

A customer has been buying non-HP supplies because they believe they are more affordable.

Which hidden costs of non-HP supplies should this customer be aware of?

  • A . Inability to refill non-HP cartridges
  • B . compatibility Issues with standard papers
  • C . ink colors that fade over time
  • D . wasted ink and printer downtime

Reveal Solution Hide Solution

Correct Answer: D
Question #3

Which print cartridge recycling option does HP offer?

  • A . HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
  • B . In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
  • C . HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
  • D . In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.

Reveal Solution Hide Solution

Correct Answer: D
Question #4

How does the HP Planet Partners program protect the world’s environment?

  • A . Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
  • B . HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
  • C . HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
  • D . No HP cartridge returned through the HP Planet Partners program will go to a landfill.

Reveal Solution Hide Solution

Correct Answer: D
Question #5

A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment.

How should you respond to this customer?

  • A . Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
  • B . Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
  • C . Almost 90% of remanufactured cartridges end up in a landfill.
  • D . Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.

Reveal Solution Hide Solution

Correct Answer: C
Question #6

Which HP team educates partners on the correct use of HP’s funds and rebates, checks for signs of Improper trade?

  • A . Product Security Response Team (PSRT)
  • B . Anti-Counterfeiting and Fraud (ACF)
  • C . Customer Delivery Inspection (COI)
  • D . Compliance and Risk Management (CoRM)

Reveal Solution Hide Solution

Correct Answer: B
Question #7

Why should HP partners be aware of intellectual property (IP) rights infringement violations?

  • A . Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
  • B . Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
  • C . Sellers of imitation cartridges that violate IP property rights can face court action.
  • D . Amazon fines and bans sellers that offer products that commit IP infringement violations.

Reveal Solution Hide Solution

Correct Answer: B
Question #8

A customer has asked for Information supporting your recommendation of Original HP cartridges.

What can you provide to this customer to support the HP value proposition? (Select two.)

  • A . user testimonials
  • B . warranty Information
  • C . studies and briefs
  • D . Informed decisions
  • E . low-cost replacements

Reveal Solution Hide Solution

Correct Answer: A,C
Question #9

What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?

  • A . 20 years
  • B . 50 years
  • C . 200 years
  • D . 500 years

Reveal Solution Hide Solution

Correct Answer: C
Question #10

How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?

  • A . by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials
  • B . by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products
  • C . by examining suspicious large or mid-sized purchases for counterfeit and illicit products
  • D . by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles

Reveal Solution Hide Solution

Correct Answer: C
Exit mobile version