Which benefits are included in HP Services value proposition for the channel partners?
- A . Extend market reach; Maximize profitability; Strengthen customer relationships
- B . Build customer relationships; Maximize profitability; Reward growth
- C . Build revenue; Differentiate yourself; Sell more
- D . Extend market reach; Grow profits; Gain recognition
Which statement is true about the current market trends?
- A . Professional and personal lives are becoming more separate.
- B . IT wants greater flexibility to purchase the latest technologies.
- C . The workforce has increasing expectations for productivity.
- D . Onsite workplaces are becoming obsolete.
What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?
- A . Defective Media Retention
- B . HP base warranty
- C . HP Services offerings within the Deploy stage
- D . Offsite Repair
Which statement is true about HP Care Pack Central? (Select two.)
- A . It enables you to view recommended Care Packs and supporting information.
- B . It helps you quickly identify eligible Care Packs for an HP hardware product.
- C . It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
- D . It helps customers find discounts on hardware they plan to purchase.
Which tool allows you to check the specifics of the warranty on your customer’s purchased hardware?
- A . HP Cross Sell Solution
- B . HP Sales Central
- C . HP Support Center
- D . HP Cirrus
Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)
- A . HP Services removes the burden on your IT team so they can focus on the core business tasks.
- B . HP Services allows you to avoid unexpected costs after the base warranty expires.
- C . HP products are less likely to need repairs if HP professionals are monitoring them.
- D . Replacement of HP products costs less if customers only use HP devices.
- E . HP Services makes it so you do not have to worry about access to spare parts.
How do HP Services help customers save money and simplify processes? (Select two.)
- A . They cover 80% of out-of-warranty repairs.
- B . They provide free delivery.
- C . They cover in-warranty devices from non-HP brands.
- D . They limit unexpected costs.
- E . They enable customers to concentrate on core business activities.
Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy? (Select two.)
- A . They need to increase security for sensitive data.
- B . They need IT resources focused on innovation.
- C . They need to get reports about their IT performance environment.
- D . They need to shift the IT focus/time from deployment tasks to core business activities.
- E . They need to standardize IT implementations (global/multi-national, multi-location).
Which types of HP Services contracts are available to your customers? (Select two.)
- A . Adjustable
- B . Transactional
- C . Standard
- D . Durational
- E . Custom
Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
• Meeting environmental policies when disposing of the aging PCs
• Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
- A . Installation services + Labeling and Tagging + Data and Device Security
- B . Next Business Day onsite + Labeling and Tagging
- C . Deinstallation + Image load + Installation services
- D . Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security