What are HP Care Pack services?
- A . Bundled genuine HP supplies and maintenance kits provided to customers at specific service intervals
- B . HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
- C . Bundled genuine HP supplies sold contractually
- D . Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
Which advantage applies to an MFP?
- A . It can print faster than a single-function printer can.
- B . It takes up less floor space than individual devices for faxing, scanning, printing, and copying.
- C . It uses fewer supplies than a single-function printer does.
- D . Once it has reached its monthly print volume, it automatically turns off to limit excess copy charges to the client.
What is an effective way of choosing HP imaging and printing products for a customer?
- A . Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
- B . Offer free training when selling HP imaging and printing devices.
- C . Match product features to the customer’s needs to improve the way they work.
- D . Sell products that offer the most functionality to fit within the customer’s budget.
What does HP ultrasonic double feed detection do?
- A . Uses ultrasonic technology to exploit the memory on the connected computer
- B . Recognizes text and recreates it using editable fonts
- C . Enables simultaneous duplex scanning of multiple pages at the same time
- D . Senses multiple pages passing through the automatic document feeder
Which feature of HP MFPs can help a business to reduce its impact on the environment?
- A . Touch-to-print
- B . HP Image REt technology
- C . HP EveryPage technology
- D . Save to network folder
What purpose does HP Embedded Capture serve in a network environment?
- A . Enhances authorization and authentication features
- B . Manages the HP imaging and printing fleet
- C . Enforces IT baseline policies
- D . Enhances digital sending capabilities
What is one advantage of HP transmit once RIP once technology?
- A . It is printer agnostic because images are rastered inside the print job.
- B . It speeds up the print job rastering process in the device firmware.
- C . It reduces network traffic by storing the print job inside the printer.
- D . It reduces anomalies, such as rose patterns, in printed images.
Which types of media are compatible with HP DesignJet printers and MFPs?
- A . Cut sheet and rolled media
- B . Cut sheet media only
- C . Letter or A4 and Legal or A3
- D . Rolled media only
Why is it important to understand the subtleties involved in the use of color in documents?
- A . Because colors connote different meanings to people in various cultures
- B . Because some colors change when printed on certain types of media
- C . Because HP printing devices are unable to reproduce some colors
- D . Because certain colors cost more to print than others do
Which unique feature of HP OfficeJet Pro products makes them ideal for use in the office?
- A . Photo quality printing
- B . USB connectivity
- C . Wireless connectivity
- D . Network manageability
What is the meaning of the T in the model name of HP DesignJet printers, such as HP DesignJet T2400 eMFP?
- A . Technical
- B . Thermal
- C . Torn cat series
- D . Turbo
What is the purpose of the pull-out keyboard on the HP flow MFPs?
- A . To provide an easier and faster way to enter information into the MFP control panel
- B . To enable use of the embedded word processor feature to create documents directly on the MFP
- C . To provide a way to edit or add text to a scanned document file
- D . To provide access to custom features that is not available on the MFP touch screen control panel
What is an accurate description of HP OfficeJet Pro print quality?
- A . High-quality, water resistant results that resist fading and smearing, even from using highlighters
- B . Excellent photo quality with adequate performance for text and graphics
- C . The same print quality in every way that HP LaserJet Pro printers and MFPs provide
- D . The same print quality as any other inkjet printer on the market
Which printer holds a "Guinness Book of World Records" certification as the fastest desktop color printer in the world?
- A . IBM 4230-4S3 Dot Matrix printer
- B . HP OfficeJet Pro X551 color printer
- C . HP Color LaserJet M4555 MFP
- D . Xerox Phaser 3635MFP/S
Which feature is unique to HP flow MFP over non-flow HP MFPs?
- A . Single-pass, double-sided scanning
- B . Full-size, pull-out keyboard
- C . Automatic document feeder
- D . HP ePrint
Which product is an HP imaging and printing management solution?
- A . HPPCL6
- B . HP ePrint
- C . HP Managed Print Services
- D . HP Web Jetadmin
What is HP Capture and Route?
- A . A versatile server-based device driver
- B . An MFP-based capture solution
- C . A highly secure fleet management solution
- D . A highly scalable capture to workflow solution
What is likely to happen when a business customer begins using more color in their marketing documents?
- A . Decreased reaction from competitors
- B . Improved brand recognition
- C . Increased costs of mono printing
- D . Decreased costs of printing
What are HP Managed Print Services?
- A . An HP service for businesses who need supplies when they need them, regardless of time of day, weekends, or holidays
- B . An HP software program that remotely manages what end users are printing
- C . An hp.com database full of answers to customer inquiries about anything from technical issues, to putting new life into printed documents and photographs
- D . An HP program that provides genuine HP supplies, maintenance, and break-fix services, plus drives continual improvement for customers across the customer’s needs for imaging and printing
What is a good reason to print marketing materials in-house instead of outsourcing?
- A . To save on floor space and to reduce network traffic
- B . To print large runs of multi-page brochures that never change
- C . To save money on the costs of printing extremely large print runs
- D . To have flexibility and control over printing proofs and editing at a lower overall cost
What makes an HP MFP easier to use and more productive than using the separate devices that it can replace?
- A . Many HP MFPs are Common Criteria Certified, and many more are in evaluation for Common Criteria Certification under the IEEE P2600 Protection Profile.
- B . HP MFPs are compatible with the HP eSupplies app, which finds the right cartridge for your MFP from the palm of your hand.
- C . An HP MFP has a single, easy-to-use interface that provides access to its many features and reduces the amount of training necessary for users.
- D . HP MFPs conform to international energy standards, including Energy Star and Blue Angel, reducing stress on the power grid.
What is a customer giving up when choosing non-HP supplies for use in HP printing devices? (Select two.)
- A . Printing speed
- B . Input and output capacity
- C . HP’s promise of discounts on future purchases
- D . HP’s promise of industry leading print quality
- E . HP’s promise of durability and reliability
What is one advantage of a transactional sales approach compared to a contractual sales approach?
- A . More profitable
- B . No significant time investment required
- C . Price competition
- D . More effort required to close
What does the HP Embedded Web Server do?
- A . Shows which devices are available for printing
- B . Automatically notifies the IT department when an imaging or printing device is in use
- C . Automatically configures settings upon connection to the network
- D . Enables remote management of the imaging and printing device
Which description correctly classifies the HP Access Control solution?
- A . An HP accessory software solution that manages the entire fleet of imaging and printing devices at the same time
- B . An HP solution that is integrated in the device operating system and provides device security settings
- C . An integrated, policy-based component of the device firmware that provides user access to device features
- D . An HP around-the-box solution that provides a cost-effective security improvement to the imaging and printing environment
Which feature of an HP flow MFP is an important upgrade for workflow optimization?
- A . Increased monthly scan volume
- B . Single-pass, double-sided scanning
- C . Larger, eight-inch touchscreen color control panel
- D . HP Jetdirect network connectivity
What is the major difference between an HP MFP and an HP flow MFP?
- A . HP flow MFPs are more energy efficient, for a greener office.
- B . HP flow MFPs have more optional finishing devices, for a more versatile printing system.
- C . HP flow MFPs are optimized to handle the demands of digital document workflows.
- D . HP flow MFPs are designed to fit aesthetically into a modern office environment.
What are the four categories of the HP imaging and printing solutions strategy?
- A . Optimization, management, improvement, and version control
- B . Document management, version control, workflow improvement, and fleet management
- C . Manageability, security, mobility, and workflow
- D . Courtesy, security, integrity, and robustness
How does the HP Universal Print Driver differ from traditional HP print drivers, such as the HP PCL 5 driver?
- A . The HP Universal Print Driver can send a print job to multiple printers at the same time, while traditional print drivers can send a print job to only one printer.
- B . The HP Universal Print Driver can search the network for the printer that the user wants to install, but the traditional print driver can find a printer only if the user connects the printer via USB.
- C . The HP Universal Print Driver can send a print job to any HP printer in the fleet, but the traditional print driver can send a print job only to the model of printer for which it is designed.
- D . The HP Universal Print Driver enables the customer to manage a single print driver to operate all HP printing devices in the fleet, while the traditional print driver requires the customer to manage separate print drivers for each device.
Which HP products include the embedded scan to SharePoint feature?
- A . HP document capture workstations
- B . HP LaserJet Pro series MFPs
- C . HP Business notebooks
- D . HP mobile scanners
Which factors contribute to the low cost of printing with HP OfficeJet Pro products? (Select three.)
- A . Wireless connectivity
- B . Available high yield cartridges
- C . Expandable trays
- D . Require less energy to print
- E . Lifetime print heads
- F . Color touch screens
Which HP technology developed for HP industrial printing is used in the design and manufacture of the HP DesignJet printing process?
- A . HP LaserJet Modulation Technology
- B . HP Adaptable Printing Technology
- C . HP Image REt Technology
- D . HP Scalable Printing Technology
Which feature is unique to HP ePrint Enterprise?
- A . Installed behind the company firewall for added control and security
- B . Enables Apple iOS devices to print directly to the HP imaging and printing device
- C . Enhances the workflow functionality that is built into HP MFPs and some HP printers
- D . Enables mobile devices to print via email to eliminate the need to connect to the device
What is required in order to manage HP OfficeJet Pro X printers and MFPs using HP Web Jetadmin?
- A . HP ePrint email address
- B . HP Jetdirect print server accessory
- C . Standard network Ethernet or wireless connection
- D . Active Directory, LDAP, or Kerberos access
What makes an MFP more valuable than a printer with a separate scanner?
- A . The MFP has a much lower cost per printed page, especially with color.
- B . The MFP has fewer moving parts, and that means fewer paper jams.
- C . The MFP has a highly engineered print driver that enables improved print quality.
- D . The MFP takes up less space and can prioritize functions from multiple users.
What is the key technology behind the leading first page out performance of HP LaserJet printing devices?
- A . HP FastRes
- B . HP color tables
- C . HP intelligent networking
- D . HP instant-on fuser
Which types of documents do graphical customers print, as opposed to the types of documents that technical customers print? (Select two.)
- A . Schematics
- B . CAD drawings
- C . Fine art
- D . Banners
- E . Blue prints
Where does the technology for the HP PageWide printhead come from?
- A . High end HP web presses
- B . HP business notebook touch monitors
- C . HP LaserJet printing process
- D . HP ThinkJet printing technology
What are the categories of HP LaserJet and color LaserJet MFPs? (Select three.)
- A . Pro
- B . Enterprise flow
- C . ePrint public print locations
- D . Home and home office
- E . Small and medium business
- F . Enterprise
What do HP Wireless Direct printing and Apple Bonjour protocol have in common?
- A . Both enable mobile devices to communicate directly with many HP imaging and printing devices.
- B . Both are enabled when the user registers at HP.com and receives a unique email account.
- C . Both enable Android mobile devices to communicate directly with many HP imaging and printing devices.
- D . HP ePrint Enterprise requires both to be enabled.
Which technology do HP OfficeJet Pro X printers and MFPs share with HP LaserJet and color LaserJet printers and MFPs?
- A . HP finishing accessories
- B . HP LaserJet paper handling hardware
- C . HP FutureSmart firmware
- D . HP LaserJet electro photographic printing process
Which feature of many personal HP MFPs and other HP MFPs enables printing from almost any location, from almost any capable device?
- A . HP ePrint
- B . HP LaserJet modulation
- C . HP aPrint
- D . HP BiDi
Which traditional concept about Inkjet printers is no longer true with HP OfficeJet Pro X printers and MFPs?
- A . Inkjet printers cost more to print per page than LaserJet printers do.
- B . Inkjet printers require more time for the ink to dry.
- C . Inkjet printers generally use less energy than Laser printers do.
- D . Inkjet printers are generally more suited for printing photographs.
What is HP Digital Sending Software?
- A . Digital sending functionality that is embedded in an HP MFP or scanner
- B . Cloud-based digital sending functionality
- C . Server-based digital sending functionality
- D . Digital sending functionality that includes TWAIN scanning
What are some customer benefits of purchasing an HP DesignJet printer rather than outsourcing wide format printing? (Select two.)
- A . Reducing energy consumption
- B . Configuring and maintaining the printer
- C . Controlling the customer’s intellectual property
- D . Printing on demand
- E . More choices of media
What is one way to help ensure that HP printing devices maintain the HP reputation for the best possible print quality?
- A . Use only 1500-grit paper as cleaning pages.
- B . Use only original HP supplies.
- C . Place the device in a cool, dry area.
- D . Use power-conditioning devices to ensure constant voltage.
Which trend presents a growing security challenge for IT staff?
- A . Large numbers of people upgrading to the latest Windows operating system
- B . Larger percentages of users installing their own anti-virus software
- C . More people printing to fewer printing devices
- D . Bring Your Own Device (BYOD) to work scenarios
Who invented the office laser printer?
- A . Compaq
- B . Xerox
- C . IBM
- D . HP
Why is the growth rate of mobile scanners higher than it is for any other segment in the scanner market?
- A . Because the market for network scanners is saturated
- B . Because mobile scanners use less energy than other scanners do for the image quality they provide
- C . Because mobile scanners are less expensive than MFPs are
- D . Because mobile workers use traditional scanners more often
What is the most efficient procedure for using an HP flow automatic document feeder to scan multiple sizes of media into the same document file?
- A . Tape the smaller pages onto blank pages of the largest size, and scan them all at the same time.
- B . Separate the pages of the original into stacks of each media type, and use the job build feature to scan and reassemble the document.
- C . Scan and copy the smaller pages onto media that is the size of the largest pages, and then load the copies with the larger pages to scan them into a single job.
- D . Load all pages into the tray in the original order, and scan them all in the same job.