How should you handle this situation?

You are a manager of an area at an Agile organization. A team member of one of your teams comes to you with questions regarding some of his work.

How should you handle this situation?
A . Tell the employee to consult with someone else from the team.
B. Answer the questions that make sense from your position and work with the employee to find the answers to their questions from the Product Owner, Developers, Scrum Master, or anyone else.
C. Tell the employee to read the job description of his position.
D. It is not the manager’s responsibility to address questions about the work of self-organizing teams.
E. Let the employee know that you expect them to be self-managing and it is the employee’s responsibility to find the answers themselves.

View Answer

Answer: B

Explanation:

A leader does not need to be involved in day-to-day activities. Managers and leaders are expected to delegate and empower the teams to do things the way they want as long as it creates value. Most of the answers may be inside the team, but if the employee comes to a manager, it may be that they cannot find the answers or the environment in the team to find answers. A leader should listen to team members, detect the team’s dysfunctions, promote a good working environment, and help to find answers from him or others.