How should you create the quick response?

You are customizing an Omnichannel for Customer Service implementation for a call center.

The call center manager wants to create a new quick response for agents to save time typing a greeting message.

You need to create a quick response that includes a customer’s full name.

How should you create the quick response?
A . Hi {CusComeI{FuIIname}}, How may I help
B. Hi Customer {Full name) , How may I help
C. Hi Full Name {Customer} , How may I help
D. Hi {Full Name {Customer} } , How may I help

View Answer

Answer: D

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/create-quick-replies