HOTSPOT
You need to resolve the issue reported by substitute employees after they are assigned service requests.
How should you configure the system? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Answer: 
Explanation:
Box 1: Service Request 1: N Qualification
When users go on vacation, all their outstanding Service Request records are assigned to a substitute employee. The substitute employees are unable to see all the qualifications related to their service requests.
Box 2: Cascade All
Cascade All – Perform the action on all referencing table records associated with the referenced table record.
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