How should you build the model?

You work for a large technology company that wants to modernize their contact center. You have

been asked to develop a solution to classify incoming calls by product so that requests can be more quickly routed to the correct support team. You have already transcribed the calls using the Speech-to-Text API. You want to minimize data preprocessing and development time.

How should you build the model?
A . Use the Al Platform Training built-in algorithms to create a custom model
B . Use AutoML Natural Language to extract custom entities for classification
C . Use the Cloud Natural Language API to extract custom entities for classification
D . Build a custom model to identify the product keywords from the transcribed calls, and then run the keywords through a classification algorithm

View Answer

Answer: B