How should UC use Experience Cloud to accomplish this goal?

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.

How should UC use Experience Cloud to accomplish this goal?
A . Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
B. Create a single digital experience for B2C customers, B2B customers, and employees.
C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

View Answer

Answer: B