Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?
A . Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
B . Use Work Types to assign associated Articles to Work Orders.
C . Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
D . Create a custom mobile app that syncs articles based on Service Appointment assignments.
Answer: B
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